KENRICK BARNETT
Toronto,ON
Summary
Dedicated and results-driven professional with over 10 years of experience in customer service, tourism, and operations, consistently recognized for delivering exceptional client experiences. Proven ability to maintain efficiency in fast-paced environments while fostering positive relationships with teams and customers. Expertise in communication, problem-solving, and process improvement within the hospitality and travel sectors, drives operational success and elevates service standards. Committed to leveraging these skills to contribute to organizational growth and enhance customer satisfaction.
Overview
19
19
years of professional experience
2
2
Certification
Work History
Airport Operations Agent
Ajas Ltd (JetBlue Airlines)
10.2010 - 03.2014
- Delivered check-in, ticketing, and boarding services with professionalism and accuracy.
- Assisted passengers with flight inquiries, baggage, and special accommodations.
- Ensured smooth operations through coordination with flight and ground crews.
Reservations Agent
Air Jamaica Holdings Limited
06.2006 - 04.2010
- Handled reservations and customer inquiries efficiently and courteously.
- Resolved service issues to maintain customer satisfaction and loyalty.
- Promoted travel services to increase bookings and enhance brand reputation.
Digital Content Creator
Dutchpot Chronicles
07.2022 - Current
- Created engaging content to connect with diverse audiences and promote tourism and culture.
- Applied customer engagement strategies transferable to client service environments.
Senior Accounts Payable Clerk
Starbucks
11.2020 - 07.2022
- Oversaw end-to-end accounts payable processes, ensuring timely and accurate invoice processing.
- Mentored junior staff on best practices for expense reporting and vendor management.
- Improved reconciliation processes, enhancing accuracy and reducing discrepancies in financial records.
Income Auditor Supervisor / Accounts Payable Clerk
Nexus Tours & Starbucks
01.2016 - 01.2022
- Supported daily operations and vendor relations with accuracy and timeliness.
- Maintained detailed records, improving efficiency and compliance.
- Trained and guided staff, enhancing departmental teamwork and productivity.
Education
Cape Associate Degree - Business Studies
Cornwall College
JamaicaHigh School Diploma -
Cornwall College
Montego Bay, Jamaica07-2004
Skills
- Client support
- Airport operations management
- Proficient in mediating disputes
- Effective communication
- Organizational time strategies
- Operational efficiency enhancement
- Digital messaging proficiency
- Prioritizing tasks in high-stress situations
Certification
- Hospitality & Tourism Management - Florida Atlantic University - 2020
- Digital Marketing Introduction - iCreate Limited - 2020
Timeline
Digital Content Creator
Dutchpot Chronicles
07.2022 - Current
Senior Accounts Payable Clerk
Starbucks
11.2020 - 07.2022
Income Auditor Supervisor / Accounts Payable Clerk
Nexus Tours & Starbucks
01.2016 - 01.2022
Airport Operations Agent
Ajas Ltd (JetBlue Airlines)
10.2010 - 03.2014
Reservations Agent
Air Jamaica Holdings Limited
06.2006 - 04.2010
Cape Associate Degree - Business Studies
Cornwall College
High School Diploma -
Cornwall College
AWARDS
Department Stalwart – Nexus Tours - 2016
Excellent Attendance & Customer Service Award – Air Jamaica - 2006 - 2009