KEN PIERROT NAHINKUYE
Toronto,ON
Summary
Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful services.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Nakasero Hospital
11.2021 - 06.2024
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered on-call technical support for 40-60 employees.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
IT Intern
UICT
06.2021 - 10.2021
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day on-call with positive attitude and focus on customer satisfaction.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Science - Information Technology
Uganda Institute of Information And Communications
Nakawa, Uganda11-2018
Skills
- Software installation
- Issue troubleshooting
- Client relationship management
- Helpdesk call support
- Teamwork and collaboration
- Remote support capabilities
- Client relationship building
- Active Directory management
- Customer service
- User support
- Time management
- Relationship building
Languages
English
Native or Bilingual
French
Native or Bilingual
Swahili
Professional Working
Timeline
IT Support Specialist
Nakasero Hospital
11.2021 - 06.2024
IT Intern
UICT
06.2021 - 10.2021
Bachelor of Science - Information Technology
Uganda Institute of Information And Communications
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