Kennyah Isaac
Brampton,ON
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
17
17
years of professional experience
Work History
Server
Chucks roadhouse bar and grill
Brampton, Ontario
08.2021 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
Banquet Server
Universal event space
Vaughan, Ontario
10.2016 - 08.2021
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Served beverages and appetizers to guests in an efficient manner.
- Replenished buffet lines with fresh foods as needed.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Communicated with chefs regarding any special requests from guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Warehouse Worker
Mattel
Mississauga, Ontario
09.2020 - 02.2021
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted in packaging and labeling of products for shipment.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Customer Service Cashier
Sam’s Nofrills
Brampton, Ontario
10.2014 - 06.2015
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Complied with all health and safety regulations while performing job duties.
Laundry Cleaner
Soap opera laundromat
Brampton, Ontario
06.2009 - 07.2014
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors.
- Transported trash bags to designated disposal areas.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Education
Diploma - Dental Administration
Medix College School of Healthcare
Scarborough, ON08-2024
Diploma - Social Service Worker
Sheridan College Davis Campus
Brampton, Ontario04-2020
Skills
- Price memorization
- Point of sale (POS) system operations
- Service excellence
- Attention to detail
- Conflict resolution
- Sales strategies
- Food sales and promotion
Timeline
Server
Chucks roadhouse bar and grill
08.2021 - Current
Warehouse Worker
Mattel
09.2020 - 02.2021
Banquet Server
Universal event space
10.2016 - 08.2021
Customer Service Cashier
Sam’s Nofrills
10.2014 - 06.2015
Laundry Cleaner
Soap opera laundromat
06.2009 - 07.2014
Diploma - Dental Administration
Medix College School of Healthcare
Diploma - Social Service Worker
Sheridan College Davis Campus