Kennya Samaniego
San Diego,CA
Summary
Dynamic professional with a proven track record in CRM management and exceptional teamwork skills, demonstrated at Casa Ford Lincoln by significantly boosting revenue through strategic client acquisition and relationship management. Excelled in high-pressure situations, showcasing critical thinking and computer proficiency, while consistently exceeding sales targets.
Offering positive attitude and strong desire to learn and grow in customer service environment. Delivers ability to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use and develop customer service and communication skills in desired position role.
Overview
2
2
years of professional experience
Work History
Business Development Coordinator
Casa Ford Lincoln
10.2023 - 08.2024
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Provided ongoing support to sales team members, offering guidance on best practices for closing deals and achieving targets.
- Managed needs of more than Number customers at once using strong prioritization and multitasking abilities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
Office Assistant
Tax Inc
11.2022 - 09.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Sales Associate
Victoria Secret
02.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Santa Teresa High School
Santa Teresa, NM05.2022
Skills
- CRM management
- Customer acquisition
- Lead prospecting
- Product knowledge
- Account management
- Teamwork and collaboration
- Computer proficiency
- Microsoft office
- Client relationship management
- Customer service
- Data entry
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Business Development Coordinator
Casa Ford Lincoln
10.2023 - 08.2024
Office Assistant
Tax Inc
11.2022 - 09.2023
Sales Associate
Victoria Secret
02.2022 - 11.2022
Santa Teresa High School
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