Kennya Moreno Guzman
Toronto,Ontario
Summary
Dynamic professional with extensive experience in general maintenance, excelling in customer service and housekeeping techniques. Demonstrated ability to enhance customer experiences through effective communication and team coordination. Skilled in event organization and time management, ensuring high quality service in fast-paced environments. Committed to maintaining cleanliness and safety for all guests.
Overview
7
7
years of professional experience
Work History
Cleaner and Customer Service
Bee Clean
Toronto, Ontario
06.2024 - 04.2025
- I perform cleaning and general maintenance functions in the food court, ensuring a clean, safe and pleasant environment for customers. My work includes cleaning tables, floors, windows and doors, as well as collecting and disinfecting trays used by diners.
I have direct and constant contact with customers throughout my workday, providing friendly support and solving basic needs related to cleanliness and comfort in the area. In addition, I maintain fluid communication with the different restaurants in the plaza to coordinate tasks that ensure a quality experience for all visitors.
Server
Food For Thought Catering
Toronto, Ontario
12.2024 - 03.2025
- I participated in the organization of corporate and special events, collaborating in the assembly of tables, organization and presentation of food, buffet service and food delivery. My work contributed to provide an orderly, professional and high quality experience to the attendees of each event.
Administrative and Service Assistant
El Portal Express Restaurant and Bar
Monteria, Colombia
12.2017 - 05.2024
- I supported the supervision of the staff, ensuring the smooth running of daily operations. I was also in charge of customer service, both face-to-face and home delivery, ensuring a satisfactory and efficient experience. This experience strengthened my leadership, communication and service skills.
Education
Bachelor’s Degree - Law
Universidad Del Sinu Elias Bechara Zainum
Colombia05-2023
Certified - Occupational Health And Safety
Servicio Nacional De Aprendizaje SENA
Colombia07-2021
High School Diploma -
Nuestra Señora De Fatima
Colombia12-2017
Skills
- Cleaning techniques
- Equipment maintenance
- Customer service
- Time management
- Event organization
- Team coordination
Timeline
Server
Food For Thought Catering
12.2024 - 03.2025
Cleaner and Customer Service
Bee Clean
06.2024 - 04.2025
Administrative and Service Assistant
El Portal Express Restaurant and Bar
12.2017 - 05.2024
Bachelor’s Degree - Law
Universidad Del Sinu Elias Bechara Zainum
Certified - Occupational Health And Safety
Servicio Nacional De Aprendizaje SENA
High School Diploma -
Nuestra Señora De Fatima
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