Overview
Work History
Skills
Languages
Timeline
Generic

Kenny Wan

Toronto,ON

Overview

4
4
years of professional experience

Work History

Warehouse Keeper(short-term)

Uniqlo
05.2022 - 10.2023
  • Organized warehouse space to maximize efficiency of storage and retrieval operations.
  • Collaborated with other departments to ensure timely delivery of goods.
  • Performed daily inspections of the warehouse for cleanliness and general maintenance needs.
  • Coordinated with suppliers regarding order placement, pricing negotiation and payment terms when applicable.
  • Utilized computer systems to track product information such as quantity, location, delivery status or expiration dates.
  • Monitored quality control standards for incoming shipments and outgoing orders.
  • Ensured that safety precautions were followed when handling materials and equipment.
  • Maintained inventory of all products within the warehouse, ensuring accuracy at all times.
  • Loaded and unloaded trucks with merchandise as needed.
  • Assisted in physical inventories on a regular basis to ensure accuracy of stock levels.

Lifeguard (part-time)

Efficiency Services Company Limited
09.2019 - 09.2023
  • Enforced all safety regulations and posted rules for patrons.
  • Monitored swimmers to ensure safety in the pool area.
  • Maintained neat and clean pool area and clean water.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Performed regular cleaning and maintenance of pool equipment.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Filled out incident and accident reports and submitted to supervisor.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Provided assistance to swimmers of varying skill levels.

Property Manager

Hong Kong Property
11.2020 - 06.2023
  • Handled resident complaints and expedited maintenance requests.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Managed all maintenance requests from tenants in a timely manner.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.

Shop Assistants (short-term)

FIFA World Cup Qatar 2022 Souvenir
10.2022 - 05.2023
  • Enforced all safety regulations and posted rules for patrons.
  • Monitored swimmers to ensure safety in the pool area.
  • Watched over swimmers to respond quickly to distress situations.
  • Performed emergency rescues when necessary.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Performed regular cleaning and maintenance of pool equipment.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Responded quickly to medical emergencies in the pool area.

Customer Service Representative(short-term)

CSL
10.2022 - 05.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Instagram Shop Owner

Self-employment
09.2019 - 09.2020
  • Handled customer inquiries, complaints, and returns professionally.
  • Provided excellent customer service to ensure customer satisfaction.
  • Maintained inventory levels by ordering stock as needed.
  • Coordinated deliveries of goods from suppliers in a timely manner.
  • Reviewed financial statements regularly to assess profitability of operations.
  • Planned in-store displays to attract shoppers and promote products.
  • Analyzed sales data to identify opportunities for growth.
  • Maintained inventory and approved contracts to ensure availability of products for customers.
  • Directed and managed employees to consistently meet performance targets.
  • Ensured compliance with safety regulations in the shop environment.
  • Monitored financial objectives and prepared budgets according to projections.
  • Created a customer loyalty program to reward repeat customers.
  • Established policies regarding pricing, promotions, refunds, returns.
  • Inspected merchandise before stocking it on shelves or selling it online.
  • Organized special events such as promotional days or discounts to boost sales.
  • Researched industry trends to stay current on market changes.

Skills

  • Proficient in MS Word, Excel, and PowerPoint
  • Instagram Shop Management
  • Procurement and Inventory Control
  • Client Relationship Management
  • Market Trend Analysis
  • Strategic Marketing
  • Social Media Content Creation
  • Data Analysis
  • Communication Skills
  • Time Management
  • Problem Solving
  • Excellent Communication

Languages

Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
English
Professional

Timeline

Shop Assistants (short-term)

FIFA World Cup Qatar 2022 Souvenir
10.2022 - 05.2023

Customer Service Representative(short-term)

CSL
10.2022 - 05.2023

Warehouse Keeper(short-term)

Uniqlo
05.2022 - 10.2023

Property Manager

Hong Kong Property
11.2020 - 06.2023

Lifeguard (part-time)

Efficiency Services Company Limited
09.2019 - 09.2023

Instagram Shop Owner

Self-employment
09.2019 - 09.2020

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Kenny Wan