KENNY SOOBRAYEN
Waterloo,ON
Summary
Resourceful Financial Services Manager adept at managing operations of financial services and consistently increasing sales while mitigating risks. Goal-oriented and direct to oversee. Skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Financial Services Manager
Stratford Kia
09.2022 - Current
- Enhanced client satisfaction by providing personalized financial planning services.
- Streamlined financial reporting processes for improved efficiency and accuracy.
- Developed strong relationships with clients, leading to increased referrals and business growth.
- Increased revenue growth through sale of finance and insurance products (achieved over $1 million gross for Year 2023 and 2024.
- Negotiated favorable terms with different lenders prime/subprime for clients in loan agreements, reducing interest rates.
- Achieved consistently high performance ratings based on client feedback surveys.
Dealer Services Analyst
Ford Credit Canada
01.2022 - 08.2022
- Analyzing and providing quick efficient decisions on consumer and commercial credit applications, up to 50 applications daily.
- Handle all dealer's request and working best possible solution to achieve mutual goals.
- Selling benefit of company's value proposition to dealers and effectively maintain consistent purchase approval limit.
- Develop and maintain strong business relationships with dealership personnel.
Collections/Accounts Specialist
Nissan Canada Finance
10.2020 - 12.2021
- Making 60 to 70 collection calls daily and correspondence, providing customer service regarding collection issues, reducing delinquency, answering customer and dealer inquiries, following collection methods and providing quality customer service.
- Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies.
- Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers and team on a daily basis.
- Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers and team on a daily basis.
Credit Analyst
Millennium 1 Solutions
08.2020 - 09.2020
- Providing customer service through risk inquiries, adjudicating credit applications, supporting merchants in processing applications, maintaining high level of customer service.
- Adjudication of pended credit applications and ensure efficient feedback/approval
- Support Merchant in processing and completing the application process for point of sale and ensure a real fast track approval.
- Maintaining high level of customer service and ensure efficient service delivery to add value
to business stakeholders
Relationship Manager
Cim Finance Ltd
11.2017 - 07.2020
- Responsible for business development, managing client and dealer relationships, providing financial services to dealership customers, managing and developing business relationships with dealerships.
- To develop strong strategic partnership with car dealers in new and used car segment.
- To personally manage and sustain a portfolio of up to 30 customers . Provide support to clients by providing outstanding financial services to dealership customers.
- To manage and develop business relationships with a portfolio of vehicle dealerships for various brands on the market.
- Managing administrative tasks with inter departments and providing adequate support to internal and external staff/clients.
- Managing administrative tasks with inter departments and providing adequate support to internal and external
Client Executive
Spice Finance Ltd
04.2017 - 11.2017
- Developing and maintaining client relationships, establishing and deepening relationships, customer satisfaction and retention, product development.
- Establishing and deepening relationship, customer satisfaction and retention, product development, launches and innovation
Sales Executive
Tsusho Capital (Mauritius) Ltd
11.2014 - 04.2017
- Developing and maintaining client relationships, providing outstanding customer service, providing finance and insurance services to automobile brands.
- Provide outstanding customer service in meeting their expectations via clients inbound calls/
outbound calls/ meet clients face to face/ client meetings at their offices. - Provide valuable in-house finance and insurance services to targeted automobile brands on
the market i.e Hyundai/ and luxury brands such as Mercedes/ Volkswagen and BMW.
Credit Analyst
Bramer Banking Corporation Ltd
09.2011 - 06.2014
- Assessing credit applications for leasing facilities, ensuring quality, submitting credit applications for approval.
- Ensure all credit applications are submitted for approval within established time frame
Credit/Customer Service Clerk
Cim Finance
06.2008 - 08.2011
- Analyzing 40 credit applications , delivering high approval rates, providing customer service, managing tasks within established time frame.
- Delivering efficient high approval rates to keep merchants happy and strengthen long term business relationships for a win-win situation.
- Call Centre services- attend to incoming clients/merchants inquiries for credit applications/balances. To ensure proper management of tasks assigned within an established time frame.
Education
MBA - Masters in Business Administration
MANCOSA (Pty) Ltd
South Africa01.2020
BBA - Business Administration And Management
MANCOSA (Pty) Ltd
South Africa01.2013
Skills
- Team player: Encourage team spirit, work closely with team to achieve targets set
- Communication skills: at all levels,
- Client Centric: Service is key Go extra mile to meet client's needs and exceed expectation
- Adaptability: multitasking, ability to work under stress, time management
- Supervisory skills: team management, leadership, identifying, solving issues skills
- Sale automotive Financing, equipment financing
Accomplishments
- Outstanding performer exceeding budgeted sales Year 2023 and 2024, over one million achieved in gross.
- Ranked 1st in 2024 for gross revenue for finance and insurance in the Southern District.
- Employee of the month for March 2021 with Nissan Canada Finance.
- Develop/implement unique selling point, one stop shop approval for my dealers. (Back in Mauritius)
Certification
OMVIC Licence
Languages
English
Native or Bilingual
French
Native or Bilingual
Awards
2024 Kia Top Gun Winner - 2nd place National Level for Service advantage.
Timeline
Financial Services Manager
Stratford Kia
09.2022 - Current
Dealer Services Analyst
Ford Credit Canada
01.2022 - 08.2022
Collections/Accounts Specialist
Nissan Canada Finance
10.2020 - 12.2021
Credit Analyst
Millennium 1 Solutions
08.2020 - 09.2020
Relationship Manager
Cim Finance Ltd
11.2017 - 07.2020
Client Executive
Spice Finance Ltd
04.2017 - 11.2017
Sales Executive
Tsusho Capital (Mauritius) Ltd
11.2014 - 04.2017
Credit Analyst
Bramer Banking Corporation Ltd
09.2011 - 06.2014
Credit/Customer Service Clerk
Cim Finance
06.2008 - 08.2011
MBA - Masters in Business Administration
MANCOSA (Pty) Ltd
BBA - Business Administration And Management
MANCOSA (Pty) Ltd
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