Kehinde Odenusi
Winnipeg,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
feferitizedcollections
Winnipeg, MB
06.2020 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information..
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Pinkfluer
ABUJA, FCT
08.2013 - 02.2019
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered calls, emails and faxes , addressing customer inquiries, solving problems and providing product information.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
Education
Associate of Science - Health Care Aide
ROBERTSON COLLEGE
Winnipeg, MB07.2020
Skills
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Call Documentation
- Customer Account Management
- POS Systems and Ordering Platforms
- Electronic Information Systems
- Critical Thinking
- Livechat Messaging
- Proficiency in Microsoft Office and G Suite
Timeline
Customer Service Representative
feferitizedcollections
06.2020 - Current
Customer Service Representative
Pinkfluer
08.2013 - 02.2019
Associate of Science - Health Care Aide
ROBERTSON COLLEGE
Similar Profiles
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises
Shweta MalikShweta Malik
Teacher at Unique Public School, SonipatTeacher at Unique Public School, Sonipat
RUPINDER KAUR KHANGURARUPINDER KAUR KHANGURA
Personal Car Driver at Personal EmployerPersonal Car Driver at Personal Employer
Numeriano De LeonNumeriano De Leon
Assembler at Price IndustriesAssembler at Price Industries
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go