Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kenny Le

Livermore,CA

Summary

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.

Talented Crew Team Member with 8 years preparing food items, maintaining kitchen and taking orders at cash register. Highly accurate when preparing orders with special requests and substitutions. Dedicated team player when communicating with others to meet customer needs.

Motivated Front of House Cashier with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

7
7
years of professional experience

Work History

Cashier/Head Waiter

Saigon Cafe
11.2018 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Inspected dishes and utensils for cleanliness.
  • Supported needs of 6 - person wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevancy and intentionality.

Social Media Manager

NGHTMRE
08.2021 - 05.2024
  • Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
  • Cultivated strong corporate image and identity with clear branding.
  • Collaborated with other departments to develop integrated branding and public relations strategies.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Increased brand awareness through development and implementation of successful public relations campaigns.
  • Wrote engaging and successful press releases to control information and public opinion.
  • Created and implemented systems and processes for monitoring media coverage.
  • Oversaw team of communications and media relations professionals with focus on achieving PR results.
  • Developed and promoted corporate brand, images and identity to media and public.
  • Researched latest market trends and analyzed data to develop public relations strategies and tactics.

Bagger/Cashier Team Lead

Lucky Supermarket
08.2018 - 11.2018
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Assisted with maintaining clean and organized store appearance.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Bagged customer purchases while paying mind to industry best practices.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Provided product knowledge to help customers select best products.
  • Followed safety protocols to prevent accidents and injuries.
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Answered customer inquiries and provided product guidance.
  • Assisted with backroom duties by unloading deliveries and stocking shelves.
  • Processed both cash and card purchases and returns.
  • Communicated with cashiers and customers to learn about bagging needs.
  • Cleaned and maintained production area and equipment.
  • Placed items into bags, boxes or other containers.

Education

High School Diploma -

Livermore High School
Livermore, CA
06-2017

Skills

  • Managing complaints
  • Marketing team collaboration
  • Online presence monitoring
  • Strategic planning
  • Digital Media
  • Bagging groceries
  • Carts collection
  • Returning carts
  • Courteous demeanor
  • Beverage knowledge
  • Food service promotion
  • Order Taking
  • Money Handling
  • Organizer

Languages

Vietnamese
Native or Bilingual

Timeline

Social Media Manager

NGHTMRE
08.2021 - 05.2024

Cashier/Head Waiter

Saigon Cafe
11.2018 - Current

Bagger/Cashier Team Lead

Lucky Supermarket
08.2018 - 11.2018

High School Diploma -

Livermore High School

Similar Profiles

CREATE PROFILE
Kenny Le