Kenny Donald Giringanji
Montreal,QC
Summary
Resourceful professional in workforce supervision recognized for high productivity and efficient task completion. Possess strong capabilities in team leadership, operational workflow optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Committed to elevating workplace standards through proactive management and employee engagement. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Shipping and Receiving Coordinator
Mosaic Flavors
Montreal, Quebec
09.2023 - 02.2025
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement, and implementing necessary changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Received, processed and restocked returns.
- Processed returns from customers and coordinated return shipments with suppliers.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
Warehouse Supervisor
Office Move Pro
01.2021 - 09.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Operated warehouse material handling equipment correctly to move loads.
- Managed merchandise inventory transactions.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Forklift Operator
Loblaw -Regina Distribution Center
01.2015 - 12.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Completed cycle counts and monthly inventory.
Education
Associate of Science - Business Administration
University of Regina
Regina, SK07-2020
High School Diploma -
Ecole Secondaire Cavelier De Lasalle
LaSalle, QC07.2014
Skills
- Client relationships
- International shipments
- Staff training
- Visual displays
- Quality control
- Reading comprehension
Languages
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Affiliations
- Prize for the best runner during the 2013 Montreal School Board competitition
Timeline
Shipping and Receiving Coordinator
Mosaic Flavors
09.2023 - 02.2025
Warehouse Supervisor
Office Move Pro
01.2021 - 09.2023
Forklift Operator
Loblaw -Regina Distribution Center
01.2015 - 12.2020
Associate of Science - Business Administration
University of Regina
High School Diploma -
Ecole Secondaire Cavelier De Lasalle
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