Kenny Giringanji
Montreal,QC
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
Work History
Warehouse Supervisor
Office Move Pro
01.2021 - 09.2023
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept detailed records of inventories and merchandise inventory transactions.
Forklift Operator, Warehouse Supervisor
Loblaws
01.2015 - 12.2020
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped, and staged for shipments.
- Supervised shipping and handling operations.
Customer Service Representative
La Personnelle
01.2014 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
High School Diploma -
Ecole Secondaire Cavelier De Lasalle
LaSalle, QC07.2014
Skills
- Visual Displays
- Quality Control
- Reading Comprehension
- Equipment Efficiency
- Staff Management
- Client Relationships
Accomplishments
Prize for the best runner during the 2013 Montreal School Boards Competition
Languages
English
Full Professional
French
Full Professional
Timeline
Warehouse Supervisor
Office Move Pro
01.2021 - 09.2023
Forklift Operator, Warehouse Supervisor
Loblaws
01.2015 - 12.2020
Customer Service Representative
La Personnelle
01.2014 - 01.2015
High School Diploma -
Ecole Secondaire Cavelier De Lasalle
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