Kenny Giringanji
Montreal,QC
Summary
Proven leader in warehouse efficiency and client relationship management, notably at Brenntag Lubricants. Expert in optimizing operations and enhancing equipment efficiency, demonstrated by redesigning storage for maximum space utilization. Skilled in staff management and problem-solving, ensuring safety compliance and boosting customer satisfact
Overview
10
10
years of professional experience
Work History
Warehouse Operator
Brenntag Lubricants
10.2023 - 06.2024
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Preparing orders using the WMS/ SAP system
- Preparing shipping documents
- Placing stock received
- Sending COA's
- Offloading / loading material from trailers
Warehouse Supervisor
Office Move Pro
01.2021 - 09.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Operated warehouse material handling equipment correctly to move loads.
- Managed merchandise inventory transactions.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Forklift Operator
Loblaw -Regina Distribution Center
01.2015 - 12.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Completed cycle counts and monthly inventory.
Customer Service Representative
La Personnelle
01.2014 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
College Degree - Business
Saskatchewan Polytechnique
Regina, SK07.2017
High School Diploma -
Ecole Secondaire Cavelier De Lasalle
LaSalle, QC07.2014
Skills
Visual Displays
Quality Control
Problem-Solving
Client Relationship
Staff Management
Equipment Efficiency
Languages
English
Native or Bilingual
French
Native or Bilingual
Prize for the best runner during the 2013 Montreal school bords Competetition
Prize for the best runner during the 2013 Montreal school Boards Competetition
Timeline
Warehouse Operator
Brenntag Lubricants
10.2023 - 06.2024
Warehouse Supervisor
Office Move Pro
01.2021 - 09.2023
Forklift Operator
Loblaw -Regina Distribution Center
01.2015 - 12.2020
Customer Service Representative
La Personnelle
01.2014 - 01.2015
College Degree - Business
Saskatchewan Polytechnique
High School Diploma -
Ecole Secondaire Cavelier De Lasalle