Summary
Overview
Work History
Skills
Timeline
Generic

Kennon Bartholomew

Brampton,ON

Summary

To Become an dedicated field operations manager with proficient computer skills in Microsoft Office, Excel, Word, and PowerPoint. Adaptable to change and eager to learn new concepts and strategies. Excellent interpersonal skills and foster a collaborative work environment, with a deep understanding of commitment and confidentiality. Effective in both team and independent work settings. Known for innovative problem-solving abilities, consistently resolving challenges efficiently. Experienced in technical diagnostics, repairs, and maintenance of field equipment, utilizing strong technical skills and effective problem-solving techniques to ensure reliable service. Maintains high standards in customer service and operational efficiency.

Overview

8
8
years of professional experience

Work History

Field Service Technician

Bell Canada
05.2022 - Current
  • Exceed customer and client expectations
  • Install, repair, and maintain advanced Fiber and Copper Network infrastructure
  • Promote various products and services to enhance customer satisfaction
  • Establish and maintain positive relationships with customers, colleagues, and supervisors
  • Troubleshoot telecommunications issues using training, tools, and equipment provided
  • Attend and actively participate in training and workshops when available
  • Adhere to health and safety policies and guidelines

Sales Associate

Freedom Mobile
01.2019 - 12.2021
  • Develop and demonstrate a comprehensive understanding of relevant products and services
  • Assist customers with day-to-day telecommunication services and requests through specialized databases
  • Promote various products and services to enhance customer satisfaction
  • Foster and maintain positive relationships with customers, colleagues, and supervisors
  • Collaborate effectively with team members to effectively manage workspace roles
  • Participate in weekly team meetings to enhance store performance and acquire necessary information

Repair Technician/Sales Associate

Prism Wireless
06.2018 - 11.2020
  • Connect, troubleshoot, and repair cable receivers, internet routers, and cellular devices using various tools and equipment
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Repair various internal and external components in cellular devices and cable receivers
  • Configure data and power cables to ensure successful setup and restoration
  • Adhere to health and safety regulations and participate in annual safety reviews
  • Communicate effectively with customers, staff, and supervisors
  • Conduct weekly and monthly inventory of necessary products
  • Participate in training and development workshops as required

Shipping and Receiving Manager

Home Depot Warehouse
01.2017 - 02.2018
  • Perform both indoor and outdoor labor tasks
  • Cultivated strong team dynamics by implementing regular training sessions.
  • Manage the use of a 28-40 foot ladder when necessary
  • Lift boxes and materials weighing up to 80 lbs
  • Assisted in maintaining a safe working environment by following established workplace safety guidelines.
  • Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
  • Trained new team members on company shipping processes, enhancing overall department performance.

Skills

  • Educated in microsoft office software and applications
  • writing and verbal communication skills
  • Troubleshooting and repair
  • Positive attitude
  • Teamwork and coordination
  • Mentor Trained
  • Problem-solving
  • Knowledgeable in all BTS field services

Timeline

Field Service Technician

Bell Canada
05.2022 - Current

Sales Associate

Freedom Mobile
01.2019 - 12.2021

Repair Technician/Sales Associate

Prism Wireless
06.2018 - 11.2020

Shipping and Receiving Manager

Home Depot Warehouse
01.2017 - 02.2018

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Kennon Bartholomew