KENNISHA NATION
North York,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
LUBSY PHARMACY
08.2023 - 05.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier
Shopper fair
02.2023 - 07.2023
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
Education
Bachelor of Business Administration - Business Accountancy
Konx College
06-2004
Skills
- Paperwork Processing
- Call Management
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Report Generation
- Complaint resolution
- Data Collection
- In-store support
- Typing proficiency
- Store maintenance
- Complaint Handling
- Critical Thinking
- Warranty Service
- Microsoft Office Suite
- Sales expertise
- Product Education
- Spreadsheets
- Stock management
- Order Processing
Timeline
Customer Service Representative
LUBSY PHARMACY
08.2023 - 05.2024
Cashier
Shopper fair
02.2023 - 07.2023
Bachelor of Business Administration - Business Accountancy
Konx College
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