Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kennisha Boyd

Los Angeles

Summary

Experienced and dependable Supervisor, excellent at managing multiple priorities with a positive attitude. Motivated leader with exceptional communication and listening skills, determined to assist in the success of the company.

Overview

12
12
years of professional experience

Work History

Quality Auditing Supervisor

Beachbody LLC
11.2017 - 03.2023
  • Develop, implement, and maintain comprehensive quality procedures, to ensure compliance with company standards.
  • Conduct regular agent audits, to identify any deviations from company standards.
  • Analyze quality data, to identify trends, root causes of defects, and areas for improvement.
  • Collaborate with cross-functional teams to develop and implement corrective, or preventive action plans to address quality issues and improve processes.
  • Provide guidance and training to employees on quality control procedures, standards, and best practices.
  • Lead and mentor a team of quality inspectors, providing coaching and support to ensure the highest level of performance.

Quality Auditing Specialist

Beachbody LLC
01.2015 - 11.2017
  • Document audit findings, for areas of opportunities to prepare audit reports.
  • Review and analyze processes and procedures, to identify areas for improvement.
  • Improved customer satisfaction through proactive problem-solving and efficient complaint resolution.
  • Listened and responded to customer requests and forwarded necessary information to superiors.


Medical Clinic Receptionist - Senior

Family Planning Associates
06.2013 - 08.2016
  • Greet patients and visitors warmly, ensuring a positive and welcoming experience. Address inquiries in person, over the phone, and via email, providing accurate information and assistance.
  • Coordinate patient appointments, consultations, and follow-ups. Confirm appointments and manage cancellations or rescheduling requests as needed.
  • Collect patient information and payments. Verify insurance coverage, and ensure accurate completion of registration forms.
  • Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
  • Provide guidance and support to junior receptionists, including training on clinic procedures, customer service standards, and software systems. Monitor performance and provide feedback to ensure quality service delivery.

Coach Relations Specialist- Corporate

Beachbody LLC
04.2011 - 01.2015
  • Handle escalated customer inquiries, complaints, and issues in regards to their online accounts.
  • Serve as a subject matter expert on products, services, and company policies and procedures.
  • Handle administrative tasks, such as reporting, documentation, and maintaining accurate records of customer interactions.
  • Stay informed about industry trends, in customer service to enhance performance and stay ahead of customer needs.
  • Provide guidance and support to junior phone agents, including assisting with complex cases, troubleshooting techniques, and best practices.

Education

Associate of Arts - Business Administration And Management

Santa Monica College
Santa Monica, CA
06.2008

Skills

  • Exceptional Communication
  • Leadership
  • Positive Attitude
  • Training and Mentoring
  • Time Management
  • Goal-Oriented
  • Staff Management
  • Project Management
  • Employee Motivation
  • Conflict Resolution and Delegation
  • Team Player
  • Calm and Efficient Under Pressure

Additional Information

Music Artist/Music Ministry/Self/ Skin-Care Enthusiasts

  • I am a singer, song writer and visionary, who's recorded and released an album, traveled and performed with a band. In addition, I am apart of a music ministry at ny church.
  • I am a motivated skin care enthusiast, who's also devoted to speak about the importance of mental health.

Timeline

Quality Auditing Supervisor

Beachbody LLC
11.2017 - 03.2023

Quality Auditing Specialist

Beachbody LLC
01.2015 - 11.2017

Medical Clinic Receptionist - Senior

Family Planning Associates
06.2013 - 08.2016

Coach Relations Specialist- Corporate

Beachbody LLC
04.2011 - 01.2015

Associate of Arts - Business Administration And Management

Santa Monica College

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Kennisha Boyd