Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth W.P. Kichak

Winnipeg,Manitoba

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Enthusiastic software developer eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

36
36
years of professional experience

Work History

Internship - Software Developer

Bell Mobilty
Winnipeg, MB
07.2022 - 09.2022
  • Completed software developer internship with Bell Mobility as part of the Bell U Academy.
  • Learned Apache Kafka as focus for project.
  • Successfully developed an operational tool to adjust topic offset in Apache Kafka.
  • Main focus was on using Java and the Kafka Admin Client to move from a command line interface to a webpage based interface to manipulate the topic offset for a particular consumer group.
  • Basic authentication was included for the webpage.


Specialist, Security Design

Bell MTS Security and Automation (AAA Alarm Systems Ltd)
Winnipeg, MB
12.2014 - Current
  • Responsible for providing technical sales support to Sales
    within Commercial Sales.
  • Collaborate with sales team to prepare proposals and
    works effectively with Field Services, Customer Care and
    Marketing.
  • Assist in driving revenue by designing and engineering
    Security, Surveillance, and Access solutions.
  • Responsible for approving estimates and quotations being
    delivered to customers, ensuring that all parts and labor
    has been accounted for and that margin and profitability
    is met on all jobs.
  • Conduct a detailed needs analysis with the customer and
    participate in project planning (statement of work) with
    end user clients.
  • Design the best solution that meets the customers
    requirements both from a technology and business
    perspective, and then sell the solution to both technology
    and financial decision makers.
  • Client facing formal presentations and/or
    demonstrations of new or existing products and
    solutions.
  • Participate in problem resolution with end user clients.
    Provide technical support and troubleshooting on all
    products and services and remain current on industry
    standards for those products.
  • Follow procedures and ensure best practices are followed
    for equipment selection, labor estimates, establishing
    margin, and ensuring what is sold is installed.
  • Attended training programs to deepen professional skillset and trained sales team on existing and new training products and services.
  • Manage and report on commercial revenue stream.

Operations Manager

Bell MTS Security and Automation (AAA Alarm Systems Ltd)
Winnipeg, MB
11.2011 - 12.2014
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Identified procedure or process changes required to improve performance and productivity.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Reduced process bottlenecks by training and coaching service and installation technicians on practices, procedures and performance strategies.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Manage workload, overtime and overall demand on labor
    resource planning.
  • Work with sales teams on estimating and installation
    schedules and requirements.
  • Review projects, define the equipment and service scope
    with customer and sales department.
  • Monitor cost and overall profitability of projects.
    Manage warehouse coordinator to prepare equipment
    POs, installation and parts lists, and vendor required
    items as well as to coordinate shipment and installation
    to customer site.
  • Supervise installation, monitor and enforce scope as well
    as manage customer expectations.
  • Supervise start-up & commissioning of the equipment.
  • Ensure inspection sign-off and customer sign-off were obtained.
  • Create and complete reporting on service/installation due
    dates, return calls and installation job profitability.

Supervisor, Monitoring Station

Bell MTS Security and Automation (AAA Alarm Systems Ltd)
Winnipeg, MB
07.2009 - 11.2011
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Provided leadership to a team of monitoring center
    operator professionals.
  • Monitored signal and event traffic on an hourly basis to
    ensure all signals and calls are handled in a timely and
    efficient manner.
  • Provided daily guidance, coaching and motivation to the
    operators to ensure a positive customer experience.
  • Facilitated staff development and maintain a positive
    working environment.
  • Provided emergency on call in rotation.
  • Handled customer concerns, and bring forward to
    appropriate department or Manager.

Reports Analyst

Convergys Canada Inc.
Winnipeg, MB
03.2007 - 07.2009
  • Created spreadsheets to analyze business requirements.
  • Maintained databases and performed updates as
    necessary to ensure data accuracy.
  • Regularly examined data reports to locate and resolve
    mistakes throughout.
  • Accurately analyzed and collected data for various types
    of business reports.
  • Used SQL, Microsoft Excel and VBA to create pivot tables,
    graphs, charts and detailed reports.
  • Demonstrated ability to manage time and prioritize
    projects to meet deadlines.
  • Strong written and verbal communication skills to
    effectively relate data to coworkers.
  • General knowledge of business operations, objectives,
    strategies, process and information flow.

Team Supervisor

Convergys Canada Inc.
Winnipeg, MB
08.2003 - 03.2007
  • Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
  • Managed a team of 24 support agents for an internet
    service provider.
  • Assure prompt and accurate processing of customer
    requests for support. Responsible for metric reviews with
    team to improve process and customer experience.
  • Recognized training needs, develop programs and
    deliver/coordinate product and skill training for support
    staff. Developed documentation and maintain training
    records, monitor and validate staff effectiveness.
  • Supervise team member activities to assure customer
    contacts are handled (calls answered, email replies sent),
    production goals and service level goals are achieved, and
    contact quality is assured.

Web Developer

Addictions Foundation of Manitoba
Winnipeg, MB
09.2002 - 06.2003
  • 9 month term position.
  • Coded websites using HTML, CSS, and JavaScript languages.
  • Worked as a productive and positive team member to redesign,
    code, test and debug operations in the website.
  • Helped to achieve a consistent look and visual theme
    across the website by promoting uniform fonts,
    formatting, images and layout.
  • Managed front-end and back-end development and fixed
    website problems, including broken links, typographical
    errors and formatting issues.
  • Evaluated and became knowledgeable in new standards,
    technologies, and trends in website development.

Equipment Operator

Borland Construction
Winnipeg, MB
06.1986 - 06.2000
  • Lead hand supervising 5 work crew personnel.
  • Liaised with foreman and supervisor to coordinate
    various aspects of the project.
  • Operated a variety of heavy equipment for road
    construction on public roadways maintaining a proper
    awareness of the surroundings.
  • Conducted daily equipment inspections and performed
    maintenance as needed.
  • Take action to avoid potential hazards and obstruction
    and ensure safety requirements met on site.

Counter Sales

Acklands Ltd
Brandon, MB
06.1984 - 06.1986
  • Responsible for ordering and maintaining inventory.
    Establish and maintaining good relations with customers
    by providing prompt and courteous service for all
    customers and potential customers of the branch,
    including walk in and telephone calls.
  • Provide add on sales when appropriate.
    Assist in loading, unloading, and moving inventory
    throughout dock.
  • Proactively participated in meetings and helped create
    new practices.
  • Maintained clean, organized and professional counter space with continuous upkeep.

Education

No Degree - Back-End Developer

Bell U Academy Program
Winnipeg

Diploma Computer Analyst Programmer - Computer Analyst Programmer

Red River College
Winnipeg
06.2002

High School Diploma -

Vincent Massey High School
Brandon
06.1984

Skills

  • Teamwork
  • Problem-Solving
  • Sales
  • Leadership
  • Time management
  • Organizational skills
  • Communication skills
  • Conceptual skills
  • Creative thinking
  • Decision making

Timeline

Internship - Software Developer

Bell Mobilty
07.2022 - 09.2022

Specialist, Security Design

Bell MTS Security and Automation (AAA Alarm Systems Ltd)
12.2014 - Current

Operations Manager

Bell MTS Security and Automation (AAA Alarm Systems Ltd)
11.2011 - 12.2014

Supervisor, Monitoring Station

Bell MTS Security and Automation (AAA Alarm Systems Ltd)
07.2009 - 11.2011

Reports Analyst

Convergys Canada Inc.
03.2007 - 07.2009

Team Supervisor

Convergys Canada Inc.
08.2003 - 03.2007

Web Developer

Addictions Foundation of Manitoba
09.2002 - 06.2003

Equipment Operator

Borland Construction
06.1986 - 06.2000

Counter Sales

Acklands Ltd
06.1984 - 06.1986

No Degree - Back-End Developer

Bell U Academy Program

Diploma Computer Analyst Programmer - Computer Analyst Programmer

Red River College

High School Diploma -

Vincent Massey High School

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Kenneth W.P. Kichak