Summary
Overview
Work History
Education
Skills
Projects
Languages
Currently learning Programming language Python
Timeline
Generic

KENNETH R. CARTER

Brantford,Canada

Summary

IT Professional with over 24+ years of experience in Network Administration, PC Support and Management. A dedicated leader who can build and support a strong and effective team while forging long-lasting relationships and fostering great team spirit. Possesses a strong sense of responsibility and drive for success. Very adept, resourceful, and skilled at analysis and problem-solving. All while sustaining successful communication and change management practices.

Overview

31
31
years of professional experience

Work History

Sr. Area Technician

UPS Canada
07.2023 - Current
  • Field support and technical deployment activities, inspected and maintain critical operational support systems.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.


  • Diagnosed and repaired problems with electrical and mechanical systems.

Project and Lead TSG Technician

UPS Canada
03.2020 - Current
  • Managing real-time solutions ranging from hardware to software troubleshooting and remedies, as well as next-step scenarios and contingency planning, scheduling and assigning manpower and resources to accomplish project goals and ongoing priorities.

TSG (Field) Sr. Technician

UPS Canada
02.2007 - 03.2020
  • Customer service and support through field visits or dispatches, managing on-site installations, repair, maintenance, and test tasks, diagnosing errors, and technical problems and determining proper solutions.

(TSC) IT Help Desk Technician

UPS Canada
07.1998 - 02.2007
  • Providing first point of contact services for customers seeking technical assistance via telephone, utilizing knowledge and experience to troubleshoot and diagnose issues towards actioning effective resolution remotely.

International Northbound PT Supervisor

UPS CANADA
02.1993 - 07.1998
  • Resolves all employee concerns and maintains superior business and customer demands, supervising the processing of all northbound international packages.

Education

Bachelor of Business Administration -

Yorkville University
Fredericton, NB
02.2024

A.E.C - Network & Internet / Windows Support specialist {LEA 87} -

CDI College
01.2005

A.E.C - Network Installation and Management -

CDI College
01.2001

A.E.P – MICROCOMPUTER, TROUBLESHOOTING & NETWORKING -

RIVERSIDE PARK TECHNICAL CENTER
01.1999

A.E.P - Automotive Mechanic -

Pointe-Claire Professional Center
01.1993

Skills

  • Network Troubleshooting
  • Design principles
  • Six Sigma Methodologies
  • Staff education and training

Projects

SPSF (Smart package smart facility technology) deployment at ONBTF as well as PCLC deployment in ONBURL both SCS and small package facilities, 2023, present, TSG West Ontario Complete network build from end to end which included servers/desktop computers for various functions and configurations / configuring network switches / Access points and IDF locations / patching fibre panels and configuring network printers – configuring almost six hundred (600) cameras / requesting static IP addresses in different ranges for different components and putting in place end-user maintenance and support protocols, 2020, 2023, UPS Caledon Canada Computers and laptop hardware upgrade project which required coordinating and replacing hardware systems three years or older with minimum disruption to daily business processes, 2017, PCLC Server upgrade project which included imaging / OS install, configuring power settings/network card teaming and user account and data backup and restore and finishing up with a shakeout routine, 2015, UPS Canada

Languages

English
Professional Working

Currently learning Programming language Python

I am interested in cyber security and it's principles and learning Python will give me the tools needed to eventually peruse that area of concentration.

Timeline

Sr. Area Technician

UPS Canada
07.2023 - Current

Project and Lead TSG Technician

UPS Canada
03.2020 - Current

TSG (Field) Sr. Technician

UPS Canada
02.2007 - 03.2020

(TSC) IT Help Desk Technician

UPS Canada
07.1998 - 02.2007

International Northbound PT Supervisor

UPS CANADA
02.1993 - 07.1998

Bachelor of Business Administration -

Yorkville University

A.E.C - Network & Internet / Windows Support specialist {LEA 87} -

CDI College

A.E.C - Network Installation and Management -

CDI College

A.E.P – MICROCOMPUTER, TROUBLESHOOTING & NETWORKING -

RIVERSIDE PARK TECHNICAL CENTER

A.E.P - Automotive Mechanic -

Pointe-Claire Professional Center

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KENNETH R. CARTER