KENNETH GITURO WAMBUI
Toronto,ON
Summary
Proven leader in sales and marketing, I significantly increased sales revenue at Wright Concept Travel Agencies Ltd by mastering client relationship management and sales team training. Skilled in staff management and an analytical problem solver, I excel in fostering growth and achieving goals through strategic planning and relationship building. Goal-oriented manager with distinguished experience in customer care and sales in various industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
20
20
years of professional experience
Work History
Sales Manager
Wright Concept Travel Agencies Ltd
10.2023 - 06.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Marketing Manager
Asco Tours and Travel Ltd
01.2023 - 10.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Sales Associate
Wright Concept Travel Agencies Ltd
10.2019 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Supervisor
Mr Valet
03.2018 - 09.2019
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Salesperson
Metsec Electricals Ltd
07.2017 - 01.2018
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Distribution Supervisor
Small World Distributors Ltd
04.2017 - 06.2017
- Collaborated with other departments to develop cross-functional solutions for logistical challenges.
- Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
- Reduced order processing time with streamlined packing and shipping methods.
- Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.
Real Estate Agent
Self Employed Services
12.2016 - 04.2017
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Sales Manager
Roka Trading Company
09.2015 - 12.2016
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Salesperson
Asl Ltd
10.2009 - 08.2015
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Dispatch Manager
Roka Electricals Ltd
12.2004 - 06.2008
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Education
Diploma - Web And Graphic Design
Inforidge College
Kiambu Kenya09.2009
Certificate - Computer Applications Development
Inforidge College
09.2008
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Product Knowledge
- Client Relationship Management
- Analytical problem solver
Languages
English
Full Professional
Timeline
Sales Manager
Wright Concept Travel Agencies Ltd
10.2023 - 06.2024
Marketing Manager
Asco Tours and Travel Ltd
01.2023 - 10.2023
Sales Associate
Wright Concept Travel Agencies Ltd
10.2019 - 12.2022
Assistant Supervisor
Mr Valet
03.2018 - 09.2019
Salesperson
Metsec Electricals Ltd
07.2017 - 01.2018
Distribution Supervisor
Small World Distributors Ltd
04.2017 - 06.2017
Real Estate Agent
Self Employed Services
12.2016 - 04.2017
Sales Manager
Roka Trading Company
09.2015 - 12.2016
Salesperson
Asl Ltd
10.2009 - 08.2015
Dispatch Manager
Roka Electricals Ltd
12.2004 - 06.2008
Diploma - Web And Graphic Design
Inforidge College
Certificate - Computer Applications Development
Inforidge College
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