Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kenneth Williams

Carmichael

Summary

Dynamic Program Technician Supervisor II with extensive experience in customer service and staff training at the State of California. Proven ability to enhance team performance and streamline operations. Skilled in problem-solving and hardware installation, ensuring reliability and efficiency in service delivery. Committed to fostering collaboration and achieving organizational goals.

Overview

23
23
years of professional experience

Work History

Program Technician Supervisor II

State Of California
10.2001 - 11.2024

Responsible for supervising 15 to 40 staff members, making sure staff has everything they need to complete there daily task. Working various que's on the computer to help keep the mission going, taking numerous phone calls from customers. I have years of customer service. Prior to working for the state I worked at a steel company as a forklift driver. I also have been a stocker at food 4 less grocery store, worked at Wick's lumber as a window glazer. I worked at Staples as a receiving clerk.

Education

High School Diploma -

Harrison High School
Colorado Springs, CO

Skills

  • Customer support
  • Hardware installation
  • Staff training
  • Maintenance scheduling
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Multitasking Abilities
  • Reliability

Additional Information

I have over 20 years of customer skills, reference's provided upon request. I look forward to hearing from you.

Timeline

Program Technician Supervisor II

State Of California
10.2001 - 11.2024

High School Diploma -

Harrison High School

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Kenneth Williams