Kenneth Ssemwogerere
Toronto,ON
Summary
4+ years of experience providing customer support in different industries such as hospitality and retail. Demonstrated expertise in overseeing the installation, integration, configuration, and maintenance of IT systems, ensuring uninterrupted operations with an impeccable record of 0% downtime. Possess a comprehensive understanding of a wide range of software packages and Operating Systems, with a proven ability to adapt to and master new technologies quickly. A highly skilled professional in systems troubleshooting, installation, and maintenance, with a track record of successfully resolving complex technical issues and enhancing system efficiency. Fluent in English and Luganda both written and verbal. Valid Ontario "G" Driver's License.
Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with over 5 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Inspector
Global Upholstery Co
Toronto, Ontario
03.2024 - Current
- Conduct routine and detailed inspections of raw materials, in-process components, and finished products to ensure compliance with quality standards and specifications.
- Identify defects, non-conformities, and deviations from quality requirements and documented findings accurately.
- Use measuring tools and inspection equipment (calipers, gauges, micrometers, visual aids) to verify product dimensions and tolerances.
- Ensure compliance with company quality policies, safety regulations, and industry standards (ISO, GMP, or internal QA guidelines).
Machine Operator
Magna International
Toronto, Ontario
08.2023 - 02.2024
- Ensured proper reporting of production to ensure accuracy and transparency in the company’s financial reporting.
- Ensured machines and workplace are kept clean, tidy and safe at all times to create a healthier environment for employees and also help the company become more efficient and productive.
- Maintained part quality as per part specific work instructions in order to achieve all goals on time.
- Maintained efficiency rates as per the program standards to ensure level of quality and workflow.
- Reported any product non-conformance to the supervisor or lead hand.
Warehouse Associate
My home blinds
Toronto, Ontario
03.2023 - 01.2024
- Managed warehouse stock and inventory control to optimize cash flow, minimize cost, improve efficiency and mitigate risks.
- Received, check-in and put away overnight stock quickly and accurately.
- Processed incoming merchandise in the computer system.
- Sorted and placed merchandise on shelves according to our company procedures.
- Responsible for ensuring all products being shipped and received and packaged as per approved procedures to avoid damage.
Technical Support Analyst
Makajo Investment ltd
Kampala, Uganda
06.2018 - 08.2020
- Troubleshooted and solved IT issues that occurred on in-house applications used by employees; these applications included: Microsoft Suite and Active Directory resulting in proper functioning of systems.
- Effectively worked on multiple level 1 and 2 service tickets simultaneously through different mediums of communication, prioritizing issues based on the severity resulting in a 20% improvement in workflow.
- Created small networks, installed and upgraded operating systems that increased user productivity by 40% overall.
- Troubleshooted internet connectivity issues as well as printer and other hardware and network devices minimizing disruption and saving the company’s $50,000 in potential losses.
IT Technician
Xpress Computers ltd
Mukono, Uganda
07.2017 - 11.2019
- Installed, assembled, configured and tested computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware reducing operational costs by 25%.
- Optimized network performance by reconfiguring routing protocols, resulting in a 15% reduction in latency.
- Troubleshooted problems with computer systems, including hardware and software issues, network and peripheral equipment problems, ensuring minimal downtime during an unexpected outage.
- Ensured all incidents are properly logged, triaged, routed, escalated and closed in accordance with predetermined service levels and incident management processes resulting in a 30% improvement.
Education
Advanced Certificate of Education -
Hana mixed school
Kampala, UgandaInformation technology
Makerere University
Kampala, UgandaNetwork System Administrator Diplomas -
CDI College
Mississauga10-2024
Google IT Support Professional Certificate - undefined
NPower Canada
Toronto, ON12.2023
Skills
- Strong knowledge of Computer Networking (LAN/WAN), Network Components (Switches, Routers & Firewall etc), OSI Model, IPv4, & IPv6 Network Protocols
- Design & Implementation of LAN & WAN network environment
- Windows Server 2012 Configuration and Administration in Physical & Virtual Environment (VMware Work station & Hyper-V) Active Directory, DNS, DHCP, WDS, WSUS, Group Policy Management, Fail over Clustering
- Installing, Managing and Configuring Windows 7, 8 and 10 Operating Systems in a Domain and/or Workgroup environment
- Troubleshoot network connectivity in a LAN/WAN environment Conduct remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Visual inspection
- Excellent mathematical skills
- Process control
- FLUENT IN English
- Excel data modeling
- Database management
- ISO standards
- Inspections and audits
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
Languages
Fluent in English and Luganda both written and verbal
Full Professional
Arabic
Limited Working
Affiliations
- Association for Computing Machinery
- Association of Information Technology Professionals
Certification
- CompTIA A+ 220-901, 220-902
- CompTIA Network + N10-006
- Microsoft MCTS Windows 7 Configuration 70-698
- Cisco Certified Network Associate (CCNA) Routing and Switching
- CompTIA Security +SY0-501
- Microsoft Certified Solutions Associate (MCSA)
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Video Gaming
- Community Cleanup
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Quality Inspector
Global Upholstery Co
03.2024 - Current
Machine Operator
Magna International
08.2023 - 02.2024
Warehouse Associate
My home blinds
03.2023 - 01.2024
Technical Support Analyst
Makajo Investment ltd
06.2018 - 08.2020
IT Technician
Xpress Computers ltd
07.2017 - 11.2019
Google IT Support Professional Certificate - undefined
NPower Canada
Advanced Certificate of Education -
Hana mixed school
Information technology
Makerere University
Network System Administrator Diplomas -
CDI College
Training
- AODA Customer Service Standards Training Online | OSG inc.
- Standard First Aid & CPR/AED, Life Saver 101 and Aid CPR training Dominion College of Business Health and Technology Inc. | North York, ON