Kenneth Morales
Sylmar
Summary
Experienced with optimizing operational workflows and driving efficiency improvements. Utilizes strategic planning to align company goals with operational capabilities. Track record of managing cross-functional teams to achieve targeted outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
NFI
05.2024 - Current
- Lead and direct inbound and outbound operations in a high-volume, multi-shift facility, overseeing a team of 100+ associates while ensuring compliance with CBP regulations and exceeding throughput of examinations by 10% of PY
- Collaborate cross-functionally with the leadership team to strategically streamline day to day operations, ensuring alignment with Customs and Border Protection’s mission while consistently meeting internal KPI's
- Effectively manage labor spending to align with volume of inspections being conducted by Customs and Border Protection and meeting internal metrics.
- Partner with CBP to help identify bottlenecks and areas of opportunity within the operation to help expedite turnaround times and optimize exam processing
- Established standard operating procedures that enhance employee performance while meeting and/or exceeding customer demand.
- Spearhead the facility and maintenance efforts for the site while adhering to compliance, safety and operational continuity
- Developed and implemented preventative maintenance programs to enhance facility safety and operational efficiency.
Operations Manager
XPDEL
08.2023 - 05.2024
- Manage all inbound and outbound operations in multi shift 3PL operation
- Increased productivity by 35% by implementing 5S strategies within inventory
- Effective management of 2 assistant managers, and 60 hourly associates
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Utilized Lean Six Sigma methodology to attain solutions which reduced turn-around time, eliminated process defects/waste, and improved customer satisfaction.
- Helped prepare budgets for each department using data analysis to determine focal points of expenditures
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Supervisor
Cardinal Health
12.2021 - 08.2023
- Successfully managed day-to-day operations consisting of 90 associates, providing guidance and leadership to ensure efficient workflow.
- Conducted Six Sigma projects to maintain maximum operational efficiency on our shipping dock while adhering to safety standards
- Participated in multiple Kaizen to regularly audit operational procedures to reduce potential risks or identify waste (areas for improvement)
- Developed processes for streamlining workflows that increased productivity by 20%.
- Implemented strategies designed to increase customer satisfaction ratings through effective communication techniques.
- Identified production bottlenecks using RCA (root cause analysis) techniques resulting in 15% reduction in cycle time.
- Collaborated with management on departmental policies development and implementation.
- Demonstrated strong change management skills, and was successful implementing fundamental continuous improvement processes to some cultures resistant to change.
- Identified training needs for staff members and coordinated appropriate training programs.
- Recruited new employees based on job requirements while ensuring alignment with company culture values.
- Monitored financial resources allocated for operations purposes to ensure optimal use of funds.
- Created and monitored budget to ensure cost savings and efficiency.
Warehouse Supervisor
Interstate Batteries
02.2017 - 12.2021
- Directed daily activities and workload for warehouse team to achieve output goal requirements.
- Oversaw warehouse job functions to meet on-time delivery needs.
- Analyzed current supply chain management practices and suggested process improvements.
- Utilized data analysis tools to forecast future demand trends and optimize staffing needs.
- Organized physical layout of warehouse space for optimal workflow efficiency.
- Performed daily cycle counts to keep accurate inventory records.
- Reviewed weekly and monthly reports on stock levels and order fulfillment accuracy.
- Motivated, trained and coached employees, encouraging optimum performance and engagement.
- Interacted with and managed logistics partners to achieve on-time delivery and minimize freight costs.
Barber
Self Employed
12.2015 - 07.2017
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
- Managed business customer service, responding to requests and concerns promptly.
- Consistently received positive performance reviews from guests.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Operated clippers and shears to create customized looks.
- Maintained 80%+ of return customers through precise cutting, coloring and styling of clients' hair.
Education
Real Estate License - Real Estate
North Valley Occupational Center - Aviation Center
10.2018
High School Diploma -
Puc Lakeview Charter High School
06.2016
Skills
- P&L Management
- Problem-solving
- Team leadership
- Operations management
- Logistics Oversight
- Workflow Optimization
- Data Analysis
- Inventory Management
- Customer Retention
- Incidents Management
- RCA (Root Cause Analysis)
- Process Improvement
- Health and Safety Compliance
- Supply Chain Distribution
- Project Planning and Development
- Fluent in Spanish
- Financial Management
- A3 Certified
- Green Belt Certified
- Lean Six Sigma
- CAPA (Corrective and Preventative Action)
Certification
- Certified Green Belt, Lean Six Sigma
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
NFI
05.2024 - Current
Operations Manager
XPDEL
08.2023 - 05.2024
Operations Supervisor
Cardinal Health
12.2021 - 08.2023
Warehouse Supervisor
Interstate Batteries
02.2017 - 12.2021
Barber
Self Employed
12.2015 - 07.2017
High School Diploma -
Puc Lakeview Charter High School
Real Estate License - Real Estate
North Valley Occupational Center - Aviation Center
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