KENNETH MCKINNEY
Westlake Village
Summary
Go-getter Representative works closely with business development professionals to meet objectives and achieve revenue goals. Engages consumers and business leads to educate in products and services offered. Generates new business opportunities using proven processes to prospect business leads and close new accounts. Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy. Organized and motivated professional with strong time management and organizational skills. Proven ability to adapt and excel in diverse environments. Committed to contributing to company growth while enhancing personal capabilities.
Overview
27
27
years of professional experience
Work History
Owner
UDR & Associates LLC
Lakewood
01.2017 - Current
- Monitored daily truck production to ensure operational efficiency.
- Managed loads for Amazon and the GA port system, meeting tight delivery schedules.
- Consulting with homeowners to independently rent properties.
- Reviewed legal documents related to business operations.
- Analyzed market trends to identify new business opportunities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Monitored performance of personnel against goals set forth by the company.
Assistant Property Manager
IMT Residential
Long Beach
07.2012 - 06.2019
- Prepared monthly financial reports for review by the property manager.
- Conducted market research to determine competitive rental rates for properties.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Organized community events to foster positive relationships among residents.
- Interacted with potential renters during showings providing information about the property features.
- Participated in community events promoting the rental properties available at the location.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
SR. Leasing Consultant
IMT Sherman Circle
Los Angeles
07.2012 - 03.2019
- Maintained accurate records of all leasing activities including daily traffic logs, resident files, move-in and move-out documents.
- Attended regular meetings with other Leasing Consultants to discuss strategies for increasing occupancy rates.
- Assisted with marketing efforts such as advertising vacancies online and through print media outlets.
- Tracked market trends in order to adjust prices according to demand.
- Negotiated with prospective tenants to secure signed leases or renewals.
- Ensured compliance with fair housing laws and regulations at all times.
- Processed rent payments from residents in accordance with company policy procedures.
Property Management
IMT Residential
Thousand Oaks
07.2012 - 06.2016
- Created and maintained records of all property management activities.
- Maintained accurate records of all transactions in the property management system.
- Assisted tenants with their inquiries and complaints regarding property management services.
- Developed and implemented property management strategies to maximize occupancy rates.
Leasing Consultant
J Williams Staffing
07.2012 - 09.2012
- Greeted potential tenants and provided information about the property.
- Maintained accurate records of prospective renters, applications and leases.
- Responded to tenant requests for maintenance services in a timely manner.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
Leasing Consultant
Essex Property Trust
05.2012 - 07.2012
- Conducted tours of available apartments, highlighting features and amenities.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
Rental Consultant
CORT
11.2009 - 12.2011
- Managed daily showroom operations to enhance customer experience.
- Processed online and walk-in orders efficiently.
- Handled orders from outside representatives in a timely manner.
- Provided exceptional customer service for rental furniture inquiries.
- Maintained client retention with home stagers and local businesses.
- Conducted follow-ups post-delivery to ensure satisfaction.
- Collaborated with various departments to streamline processes.
- Coordinated with accounting to verify contract payment structures.
Event Planner
Alford Consulting, LLC
02.2007 - 10.2010
- Executed comprehensive event management strategies to ensure seamless operations.
- Developed budgets to align with client expectations and project requirements.
- Identified suitable venues and negotiated contracts for optimal cost efficiency.
- Created detailed agendas and coordinated speaker schedules to enhance engagement.
- Oversaw participant and vendor registration processes for smooth event flow.
- Managed audio-visual components to support presentations and activities.
- Coordinated catering services to ensure timely food service during events.
- Monitored event timelines to guarantee punctuality and client satisfaction.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
Customer services rep
WellPoint
08.2010 - 08.2009
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Developed positive relationships with customers through friendly interactions.
PBX Operator / Front Desk
Crowne Plaza Hotel
01.2007 - 12.2008
- Answered phone lines and directed calls to appropriate extensions.
- Assisted in training new PBX operators on how to use the system correctly.
- Identified opportunities for process improvement in order to improve customer satisfaction levels.
Showroom Consultant / Sales Associate / Administrative Assistant / Sales Counter Manager
Ferguson Enterprises
01.2006 - 12.2008
- Collaborated with designers, contractors, plumbers, and customers to ensure project success.
- Trained incoming showroom manager on software programs for operational efficiency.
- Managed customer accounts, achieving monthly sales of $300,000 per month.
- Processed merchandising tasks to maintain inventory organization and presentation.
- Created employee schedules to ensure optimal showroom coverage and service levels.
- Facilitated communication between sales team and management as purchasing agent.
- Handled shipping materials in warehouse, ensuring timely dispatch and receipt.
- Engaged with Showroom Consultants to follow up on customer sales orders.
Customer Care Agent
Blue Cross
08.2009 - 10.2008
- Help senior citizens understand their insurance policies (Medicare Advantage)
- Followed rules and regulations on releasing information to clients
- Noted conversations with clients in the system
Assistant Manager
Ventura Pines Apartments
11.2002 - 11.2005
- Delivered exceptional customer service by greeting and showcasing apartments to prospective renters.
- Conducted field marketing and analyzed competing properties for strategic insights.
- Secured agreement with Military Base for Military Set Aside Program.
- Achieved monthly sales growth with an 80% closing ratio.
- Increased property occupancy from 71% to 87% within two months.
- Processed utility and rent checks daily while managing vendor bill settlements.
- Completed daily accounts receivable tasks for rental services, including holds and application fees.
- Compiled weekly market study reports and collaborated on pricing and marketing strategies.
Sales Representative
Scully Sports Wear
04.2001 - 05.2002
- Acted as primary contact for resolving issues related to customer refunds and account receivables.
- Processed incoming sales through phone calls, emails, and faxes efficiently.
- Provided assistance with product inquiries, purchases, collections, and returns.
Front Desk Clerk / Night Manager
Residence Inn By Marriott/Radisson
05.1998 - 01.2001
- Facilitated smooth guest check-in and check-out processes, ensuring customer satisfaction.
- Assisted guests with luggage to enhance service experience.
- Maintained accurate logs of events during shifts to uphold high performance metrics.
- Managed local room percentage and rates forms alongside bucket checks.
- Resolved guest issues professionally, fostering positive relationships among staff.
- Supported sales team with special events coordination as required.
- Upheld professionalism at front desk, ensuring a welcoming environment.
- Earned Employee of the Month recognition while serving as Night Manager.
Education
Some College (No Degree) - Business Administration
Ventura College
Ventura, CASkills
- Property management and lease negotiation
- Customer service and support
- Budgeting and financial planning
- Event coordination and execution
- Team collaboration and leadership
- Sales strategy development
- Data entry and management
- Communication skills
- Problem solving and analysis
- Contract negotiation expertise
- Strategic planning and oversight
- Employee development and training
- Business marketing and consulting
- Legal compliance
- Operational efficiency
- Sales strategies
Timeline
Owner
UDR & Associates LLC
01.2017 - Current
Assistant Property Manager
IMT Residential
07.2012 - 06.2019
SR. Leasing Consultant
IMT Sherman Circle
07.2012 - 03.2019
Property Management
IMT Residential
07.2012 - 06.2016
Leasing Consultant
J Williams Staffing
07.2012 - 09.2012
Leasing Consultant
Essex Property Trust
05.2012 - 07.2012
Customer services rep
WellPoint
08.2010 - 08.2009
Rental Consultant
CORT
11.2009 - 12.2011
Customer Care Agent
Blue Cross
08.2009 - 10.2008
Event Planner
Alford Consulting, LLC
02.2007 - 10.2010
PBX Operator / Front Desk
Crowne Plaza Hotel
01.2007 - 12.2008
Showroom Consultant / Sales Associate / Administrative Assistant / Sales Counter Manager
Ferguson Enterprises
01.2006 - 12.2008
Assistant Manager
Ventura Pines Apartments
11.2002 - 11.2005
Sales Representative
Scully Sports Wear
04.2001 - 05.2002
Front Desk Clerk / Night Manager
Residence Inn By Marriott/Radisson
05.1998 - 01.2001
Some College (No Degree) - Business Administration
Ventura College
Similar Profiles
Rebekah GrantRebekah Grant
Resident Services Specialist at UDRResident Services Specialist at UDR
GWEN DRAGOGWEN DRAGO
Senior HR Specialist at UDR, Inc.Senior HR Specialist at UDR, Inc.
Susan MuchnijSusan Muchnij
Renewal Specialist at UDR Inc.Renewal Specialist at UDR Inc.
Sophia DeGiosaSophia DeGiosa
Cashier Supervisor, Product Sales, Managing at Italia Deli and BakeryCashier Supervisor, Product Sales, Managing at Italia Deli and Bakery
Mark DufresneMark Dufresne
Senior Credit Underwriter at Wells Fargo & CompanySenior Credit Underwriter at Wells Fargo & Company