Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kenneth Lott

Pomona

Summary

Dynamic professional with a strong work ethic and extensive fitness knowledge, previously at Retro Fitness. Proven track record in enhancing customer satisfaction and retention through exceptional guest relations and effective complaint resolution. Skilled in record keeping and safety awareness, ensuring a secure and enjoyable environment for all patrons.

Experienced with providing reliable and courteous transportation services. Utilizes navigational skills and time management to ensure timely arrivals and departures. Track record of maintaining customer satisfaction through excellent service and attention to detail.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Overnight Gym Attendant

Retro Fitness
04.2017 - 01.2018
  • Enforced rules and held customers accountable for not following gym regulations.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Assessed staff needs and offered assistance with checking in patrons during busy times.
  • Serviced complex equipment quickly to minimize wait times for specific machines.
  • Educated new members on gym policies and procedures, fostering a safe and enjoyable workout environment for all users.
  • Ensured accurate membership records by diligently updating member information in the gym''s database system.
  • Upheld high standards of hygiene throughout the facility by thoroughly cleaning equipment after each use according to established guidelines.
  • Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.
  • Aided in member retention efforts by promptly responding to inquiries, resolving concerns, and ensuring satisfaction with gym facilities and services.

Professional Chauffeur

Executive Transportation Service
05.2016 - 04.2017
  • Kept accurate records of mileage, travel times, and expenses for billing purposes.
  • Developed extensive knowledge of city landmarks, restaurants, hotels, airports, and other points of interest to better serve clients'' needs.
  • Increased repeat business by developing strong relationships with clients through excellent communication skills.
  • Enhanced client satisfaction by providing timely and professional transportation services.
  • Ensured punctuality by planning efficient routes, accounting for traffic and construction delays.
  • Safely transported VIPs, executives, celebrities or individuals with special requirements while respecting their privacy concerns.
  • Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
  • Managed time effectively between scheduled trips, allowing for quick turnaround without compromising quality of service.
  • Collaborated with dispatchers to accommodate last-minute changes or special requests from clients.

Dispatcher

Jennie Chambers Trucking
01.2016 - 12.2016
  • Directed dispatching, routing, and tracking of multiple fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.

Education

Associate of Arts - Psychology

Mt. San Antonio College
Walnut, CA
05.2001 -

Skills

Fitness knowledge

Safety awareness

Basic accounting

Administrative tasks

Guest relations

Strong work ethic

Complaint resolution

Security procedures

Initiative and Self-motivation

Record keeping

Child safety monitoring

Microsoft Excel

Interests

  • Reading
  • Personal Development and Self-Improvement
  • Fashion and Style
  • I like working with my hands and fixing things
  • Auto Repair/Restoration
  • Tech enthusiast, passionate about exploring the latest advancements and innovations

Timeline

Overnight Gym Attendant

Retro Fitness
04.2017 - 01.2018

Professional Chauffeur

Executive Transportation Service
05.2016 - 04.2017

Dispatcher

Jennie Chambers Trucking
01.2016 - 12.2016

Associate of Arts - Psychology

Mt. San Antonio College
05.2001 -

Similar Profiles

CREATE PROFILE
Kenneth Lott