Kenneth Li
Toronto,Canada
Summary
Offering passion for customer service and friendly demeanor to create inviting atmosphere, eager to learn and grow within this creative environment. Brings solid understanding of basic food safety and sanitation practices, along with ability to follow detailed recipes and operate specialized equipment. Ready to use and develop these skills in the Barista role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Freelance Digital Artist
Freelance/Self-employed
10.2022 - Current
- Collaborated with clients to understand their vision and requirements for commissioned artwork
- Adapted artistic style based on client preferences or project requirements
- Incorporated feedback from clients/critics into the creative process resulting in improved final products
- Managed multiple projects simultaneously while adhering to strict deadlines
- Aligned designs with brand image while meeting usability and website standards.
Laptop Repair Team Leader
Advanced Skytech Canada
06.2022 - 09.2022
- Managed, scheduled and assigned tasks daily to approximately 10 team members based on their expertise and workload, ensuring efficient and timely completion of repairs
- Coordinated work priorities, monitored progress, and provided technical guidance to team, while also handling escalations or complex repair tasks
- Maintained communication with customers to confirm service expectations are met and uphold high-quality standards for all repairs
- Optimized workflow, managed resources, and ensured team met company performance goals
Laptop Repair Technician
Advanced Skytech Canada
06.2021 - 06.2022
- Diagnosed and resolved hardware and software issues, including component replacements, system optimization, and software updates
- Provided customer support, explaining repairs, offering maintenance tips, and ensuring customer satisfaction for approximately 15-20 repairs daily.
- Created detailed documentation, careful handling of components, and adherence to safety standards
- Strong problem-solving skills have been key to delivering effective service
Education
College certificate - UX/UI Design
University of Toronto School of Continuing Studies Boot Camps
Toronto, ON09.2023
College diploma - Culinary Arts
Centennial College
Toronto, ON02.2021
College certificate - Condominium Management
Seneca Polytechnic
Toronto, ON01.2020
College diploma - Game Design
Centennial College
Toronto, ON03.2018
College diploma - Art and Design Foundations
Centennial College
Toronto, ON03.2016
Skills
- Customer Service & Friendliness
- Adaptability in Fast-Paced Environments
- Cleanliness & Food Handling
- Time & Schedule Management
- Teamwork & Collaboration
- Problem Solving
- Strong Work Ethic
- Continuous Learning
Certification
Smart Serve, 10/01/20, Present
Languages
English
Native or Bilingual
Cantonese
Full Professional
Mandarin
Professional Working
Timeline
Freelance Digital Artist
Freelance/Self-employed
10.2022 - Current
Laptop Repair Team Leader
Advanced Skytech Canada
06.2022 - 09.2022
Laptop Repair Technician
Advanced Skytech Canada
06.2021 - 06.2022
College diploma - Culinary Arts
Centennial College
College certificate - Condominium Management
Seneca Polytechnic
College diploma - Game Design
Centennial College
College diploma - Art and Design Foundations
Centennial College
College certificate - UX/UI Design
University of Toronto School of Continuing Studies Boot Camps
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