Kenneth Le
Activision Blizzard
West Newbury
2
Languages
1
Certification
24
years of professional experience
Experienced security professional skilled in effective communication and problem-solving. Proven ability to train new personnel and respond promptly to incidents, ensuring safety and security across various environments.
Work History
Private Security Officer
3 Years 4 Months- Monitored premises to ensure safety and security of employees and visitors.
- Conducted regular patrols to deter and detect unauthorized activities.
- Responded promptly to incidents, providing immediate support and resolution.
- Collaborated with law enforcement during investigations to enhance security measures.
- Primary trainer of new security personnel on operational procedures and safety practices.
- Implemented surveillance systems to increase monitoring capabilities across facilities.
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Supported event management teams by providing crowd control services during large gatherings or special occasions.
- Resolved conflicts professionally through effective communication, negotiation, and mediation techniques.
- Assisted in emergency situations, coordinating evacuations and providing first aid when necessary.
- Investigated suspicious activities and persons to maintain security of premises.
- Issued access cards to authorized personnel to monitor access points.
- Monitored CCTV cameras and alarm systems for security breaches.
- Check in employee's and guest through the company's Security Booth at the front gate.
- Using multiple software and programs to operate Security Booth.
Private Academic Tutor
20 Years 4 Months- Developed personalized learning plans to address each individual student needs and learning styles.
- Utilized educational resources to enhance teaching methods and student engagement.
- Monitored student progress through assessments, providing timely feedback to promote academic growth.
- Implemented innovative teaching strategies for critical thinking and problem-solving skills among students.
- Collaborated with parents and educators to assist in my student's educational goals.
- Mentored junior tutors, sharing best practices for effective tutoring techniques and student interaction.
- Delivered one-on-one instruction tailored to each student''s unique strengths and weaknesses for maximum effectiveness.
- Provided ongoing feedback to students regarding their performance, as well as setting achievable goals and celebrating milestones achieved.
- Boosted test scores through targeted exam preparation strategies and practice tests.
- Maintained a flexible schedule, adjusting tutoring availability as needed to accommodate student needs and busy academic calendars.
- Provided homework assistance using specific curriculum and materials.
- Increased student confidence in subject matter by providing clear explanations and real-world examples.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Direct Sales Specialist
3 Months- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations to educate customers on appliance features and benefits.
- Collaborated with team members to create effective sales and delivery dates.
- Analyzed customer feedback to identify service improvements and enhance satisfaction levels.
- Streamlined sales processes to improve efficiency and reduce sales and transaction times.
- Displays high problem-solving abilities when faced with unexpected challenges or obstacles during the sales process, ultimately leading to successful outcomes for both the company and the client.
- Managed all aspects of the sales process from prospecting to closing, ensuring a seamless transaction experience for customers while maintaining high levels of integrity and professionalism.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Helped in direct delivery of products, as well as installation, as well as setting up schedule for deliveries.
- Create business cards for each individual staff and advertisements for store use.
Customer Service Representative
7 Months- Operated Car Wash Control panel and equipment to get vehicles thoroughly efficiently and safely.
- Followed instructions proper use of cleaning chemicals and tools for to maintain car was tunnel and vacuum systems.
- Collaborated with team members to maintain efficiency of busy work hours, as well cleaning up stations and refilling needed cleaning agents into wash tunnel's plumbing system.
- Assisted customers with inquiries about different trim levels services and membership pricing options, assisting them to find out what suits them.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Contributed to increased sales by upselling additional services such as memberships and additional smaller products.
- Supported management in implementing new policies or procedures aimed at improving operations or increasing revenue during off hour team meetings.
- Adapted to peak times by efficiently managing multiple vehicles, maximizing amount of cars that come through the tunnel per hour as efficiently and safely as possible.
- Inspected vehicles and equipment for visible damage.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of car wash tunnel and workplace office and breakroom.
- Utilized knowledge of automotive detailing and restoration to help customers with any issues and questions regarding their vehicle.
Special Services Associate
1 Year 9 Months- Assisted customers with special service requests, ensuring satisfaction and timely resolution.
- Performed special service desk operations, as well as filling multi-roles in other departments such as: Head Cashier, Electrical, Plumbing, Garden, Construction, Hardware, Appliances, Shipping and Receiving.
- Fill in position as Department Head.
- Processed special orders efficiently, maintaining and inputting accurate documentation and inventory levels to ensure correct delivery and in-store pickup dates.
- Collaborated with different in-store departments to improve service quality and customer's shopping experience based on product at interest.
- Monitored inventory for special services, coordinating with shipping and receiving crew to ensure availability and correct delivery time window of products.
- Resolved customer inquiries under company policy by utilizing knowledge on products and workplace protocols.
- Performed cash, card, and check transactions to complete customer purchases.
- Utilized and navigate workplace's software programs to maintain special order's information as well as assist colleagues who were not proficient in certain aspects of the program.
- Consistently received positive feedback from clients regarding my experiences with our special services team via reciept survery.
- Created inviting environment for customers and colleagues by maintaining workplace organization and cleanliness.
- Volunteered for extra shifts during holidays and other unfulfilled workdays/hours to help with staff shortages.
- Maintained up-to-date knowledge of store sales, payment and return policies and security standards.
- Engaged in friendly conversations and interactions with customer to better support and assist in customer's individ needs.
Barista/Cashier
5 Months- Prepared high quality food & beverages following issued recipes and adjusting based on customer's requested preferences.
- Operated brewing machines, and other kitchenware to ensure consistent beverage quality.
- Assisted customers with menu selections and provide recommendations based on customer's preference
- Managed cash register transactions accurately while handling customer payments efficiently.
- Consistent and quality service in a fast-paced environment.
- Maintained cleanliness of workstations and equipment to health and safety standards.
- Cleaned counters, tables, machines, utensils, and seating areas daily.
- Lead and assist fellow colleagues to streamline workflow and efficiency during peak and slow service hours.
- Contributed to a positive workplace environment through effective communication and teamwork.
Education
High School Diploma
GED
Associate of Science - Radiology
Skills
Patrolling techniques
Physical fitness
Visitor screening
Event security
Certification
- CPR Certified
- Guard Card Certification
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Private Security Officer
Activision Blizzard
04.2023 - CurrentRead More
Direct Sales Specialist
Best Deal Appliances
08.2022 - 11.2022Read More
Customer Service Representative
H2GO Car Wash
01.2021 - 08.2021Read More
Special Services Associate
The Home Depot
05.2018 - 02.2020Read More
Barista/Cashier
Monkey Tea
02.2016 - 07.2016Read More
Private Academic Tutor
School First Learning Center
08.2002 - 12.2022Read More
Bolsa Grande High School
High School Diploma
Read More
Orange Coast College
GED
Read More
Orange Coast College
Associate of Science from Radiology
Read More