- Music
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Exploring various forms of art, such as Music Production, Dj'ing, and Audio Mastering, to nurture creativity and personal growth
Kenneth J. Henderson
Tracy
Summary
Results-oriented Authorization Coordinator with strong expertise in managing authorization processes and ensuring compliance with industry regulations. Collaborates effectively with cross-functional teams to optimize workflows and enhance operational efficiency. Utilizes communication and problem-solving skills to manage complex workflows and improve team collaboration.
Overview
27
27
years of professional experience
Work History
Authorization Coordinator/Pain Management Surgery Scheduler
Sutter East Bay Medical Foundation
04.2017 - Current
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Coordinated timely renewals of ongoing authorizations by monitoring expiration dates and initiating renewal processes, minimizing gaps in patient treatment.
- Reviewed authorizations from payers to determine approved or denied items.
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Streamlined communication between healthcare providers and insurance companies, accelerating patient treatment approvals.
Outreach Clinic Coordinator SF, Reno, and Truckee Clinics/ Medical Records Coord.
Children’s Hospital Oakland/Bay Area Pediatric Pulmonary Medical Corp.
11.2004 - 11.2016
- Solely responsible for the day to day clinic coordination for SF, Reno, Truckee satellite clinics
- Supported operations across all Children’s Hospital Clinics
- Certified Epic Super User for Pulmonary Dept
- Primary scheduling assistant to Chief Pulmonologist Karen Hardy and additional 4 provider team
- Obtained insurance authorizations ensuring compliance with outpatient and inpatient financial guidelines
- Provided clinical and financial patient information to physicians and office/finance managers
- Create and maintain databases for all patient dictations dating back to 2004
- Medical Records Coordinator
New Patient Coordinator / Procedure Coordinator
UCSF Benioff Children’s Hospital Oakland
12.2015 - 02.2016
- Managed the intake process for new patients in the pulmonary department at both the main hospital and satellite clinics.
- Secured necessary referrals and authorizations for accurate patient intake for pulmonary consultations, facilitating timely care
- The knowledge to obtain proper insurance authorizations in a timely manner for correct departmental billing
- Maintained EPIC workqueue to efficiently close out new and follow-up clinic visits, procedures, diagnostic labs, DME orders, and prescriptions
- Acquired knowledge to obtain proper insurance authorizations promptly for accurate departmental billing.
- Enhanced patient satisfaction through effective communication and support.
Assistant II
U.C. Berkeley ~ Business Operations Unit
09.2001 - 07.2002
- Applied strong skills in general warehouse duties, accounting, and campus policies using BFS, BAIRS, and ProCard Systems to ensure compliance and operational efficiency
- Daily maintenance and reconciliation of all Procurement card purchases and Procurement card reports using BFS
- Creator of financial journals for monthly 80/20 insurance program, monthly BOU Stores recharge, UHS Pharmacy recharge and all daily interdepartmental and campus recharges concerning all UHS departments for reconciliation to General Ledger reports
- Served as secondary depositor of funds for all UHS departments using the campus online deposit system. of funds all UHS departments using Campus on-line deposit system
- Supervised operations of University Health Services storeroom, maintaining inventory accuracy and supporting departmental needs
Assistant I ~Storeroom Clerk
U.C. Berkeley ~ University Health Services
10.1999 - 09.2001
- Monitored stock levels of main UHS storeroom to ensure availability of supplies
- Supply entire UHS with general, office, and medical supplies upon request
- Updated store database with price changes from outside vendors to ensure accurate pricing
- Entered and tallied monthly orders delivered for precise billing to ordering departments
- General Shipping and Receiving duties using UPS, Fed Ex, Office Depot, and various campus services
Education
No Degree - Mass Communications
Yuba City College
Marysville01.1991
High School Diploma - Gen Ed/College Prep
Oakland Technical High School
Oakland06.1990
Skills
- Healthcare Software Training
- CPT and ICD knowledge
- Insurance verification expertise
- Certified Epic Super User
- Organizational development
- Patient scheduling
- Effective time management
- Organizational growth
- Professionalism and ethics
- Professional ethics
Interests
Timeline
Authorization Coordinator/Pain Management Surgery Scheduler
Sutter East Bay Medical Foundation
04.2017 - Current
New Patient Coordinator / Procedure Coordinator
UCSF Benioff Children’s Hospital Oakland
12.2015 - 02.2016
Outreach Clinic Coordinator SF, Reno, and Truckee Clinics/ Medical Records Coord.
Children’s Hospital Oakland/Bay Area Pediatric Pulmonary Medical Corp.
11.2004 - 11.2016
Assistant II
U.C. Berkeley ~ Business Operations Unit
09.2001 - 07.2002
Assistant I ~Storeroom Clerk
U.C. Berkeley ~ University Health Services
10.1999 - 09.2001
High School Diploma - Gen Ed/College Prep
Oakland Technical High School
No Degree - Mass Communications
Yuba City College
Highlight Of Qualifications
- Certified Epic Super User CHO Oakland
- 20 years Authorization Experience
- Able to prioritize, multi-task, meet deadlines and work calmly under pressure
- Knowledge of CPT and ICD10 codes
- Strong Scheduling Skillset
- Strong Multitasking Skillset
Miscellaneous Work Experience
Aramark Fremont (Warehouse/Shipping/Inventory)
Coca Cola Corporation (Merchandising/Stock/Warehouse)
Pinkerton Security (Private Security Officer)