Kenneth Godbout
MONCTON,NB
Summary
Results-driven Plant Supervisor with expertise in operational efficiency, team coordination, and safety compliance. Proven ability to train staff and enhance productivity while ensuring adherence to regulations.
Overview
22
22
years of professional experience
Work History
Plant Supervisor
Canada Post
Moncton, New Brunswick
05.2022 - Current
- Managed team and daily processes of the plant to maintain workflow efficiency.
- Oversaw daily operations of sorting and processing mail packages to ensure timely delivery.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Trained new employees on safety protocols and operational procedures.
- Monitored equipment performance and reported maintenance needs promptly.
- Ensured compliance with health and safety regulations throughout the facility.
- Supervised the maintenance of all equipment, facilities, and grounds to ensure safety and efficiency.
- Guided team in troubleshooting technical problems during production runs to minimize downtime.
Customer Service Representative
Canada Revenue Agency
Moncton, New Brunswick
05.2021 - 05.2022
- Assisted clients with tax filing and benefits inquiries, ensuring clarity and understanding.
- Guided users through online services and self-service tools, enhancing their overall experience.
- Facilitated client access to online accounts by providing detailed step-by-step guidance, improving user satisfaction.
Debt solutions counsellor
Grant Thornton
Moncton, New Brunswick
02.2016 - 12.2020
- Advised clients on financial options, including personal bankruptcy and consumer proposals, to empower informed decision-making
- Provided one on one personal financial counselling with emphasis on personal budgeting and re-establishment of credit
- Calculated clients' available monthly income to effectively align with debt obligations
- Prepared budgets and financial education tools, facilitating client referrals to relevant resources
- Reviewed credit reports to identify debt and determine best fit strategies for consolidating or eliminating balances
Debt solutions counsellor
PricewaterhouseCoopers Inc
Moncton, New Brunswick
06.2004 - 11.2015
- Facilitated client counseling sessions to define actionable personal and professional goals.
- Developed tailored action plans based on client needs and preferences.
- Educated clients about resources and community support systems to empower informed decision-making.
- Cultivated collaborative relationships with colleagues and clients to improve support and service delivery.
- Maintained accurate records of client interactions and progress assessments.
Education
Business- Accounting - Accounting
NBCC-Saint John
Saint John06-2004
Skills
- Operations management
- Process supervision
- Staff scheduling
- Safety compliance
- Equipment troubleshooting
- Equipment maintenance
- Effective communication
- Conflict resolution
Timeline
Plant Supervisor
Canada Post
05.2022 - Current
Customer Service Representative
Canada Revenue Agency
05.2021 - 05.2022
Debt solutions counsellor
Grant Thornton
02.2016 - 12.2020
Debt solutions counsellor
PricewaterhouseCoopers Inc
06.2004 - 11.2015
Business- Accounting - Accounting
NBCC-Saint John