Kenneth Ezema
Hamilton,ON
Summary
Hardworking and customer-focused individual with experience in food handling, customer service, and maintaining high standards of cleanliness and safety. Adept at working in fast-paced environments, handling cash transactions, and ensuring customer satisfaction. Possesses excellent teamwork and communication skills, with a proven ability to follow food safety regulations and provide a positive dining experience. Eager to contribute to a dynamic team in a food establishment.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Dolfin Restaurant
05.2022 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assist with inventory management and restocking supplies.
- Maintain cleanliness and sanitation of the kitchen and dining areas.
Station Supervisor
Kilogram Gas Depot Ltd
08.2019 - 05.2022
- Developed strong relationships with vendors, negotiating favorable contracts for supplies and services.
- Facilitated interdepartmental coordination for major projects or events at the station premises, ensuring seamless execution from start to finish.
- Ensured adherence to environmental regulations, promoting sustainability initiatives within the station operations.
- Maintained high levels of customer satisfaction with prompt resolution of issues and concerns.
Food Service Assistant
Ntachi- Osa
06.2014 - 04.2018
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Taking customer orders, serving food and beverages, and ensuring a positive dinning experience.
- Greeting and seating guests, managing reservations, and assisting with customer enquiries.
Education
BBA - International Business Management
Mohawk College
Hamilton, ON04.2025
Bachelor of Science - Engineering
Enugu State University of Science And Technology
Enugu, Nigeria05.2016
Skills
Team Management
Inventory control and record keeping
Customer Engagement
Staff Management
Food handling and Safety
Point of Sale (POS) system operation
Business operations expertise
Supervisory skills
Order delivery practices
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Dolfin Restaurant
05.2022 - 03.2024
Station Supervisor
Kilogram Gas Depot Ltd
08.2019 - 05.2022
Food Service Assistant
Ntachi- Osa
06.2014 - 04.2018
BBA - International Business Management
Mohawk College
Bachelor of Science - Engineering
Enugu State University of Science And Technology
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