Kenneth Ellis
Jamul
Summary
Lead Drain Technician with expertise in resolving complex drainage issues through effective communication and collaboration. Consistently enhances client satisfaction by employing advanced tools for inspections and maintenance. Maintains accurate service records and trains new technicians on safety and best practices.
Overview
11
11
years of professional experience
Work History
Lead Drain Techncian
Affordable Drain and Pipline
San Diego
06.2020 - 04.2026
- Restored flow by eliminating blockages using drain cleaning equipment.
- Employed specialized tools like cameras and hydro-jetting equipment to identify root causes of drainage issues.
- Collaborated with team members to resolve complex drainage issues, enhancing service effectiveness.
- Performed inspections of plumbing systems to detect leaks and potential issues during service calls.
- Conducted maintenance checks to optimize performance of drainage equipment.
- Maintained detailed records of repairs and documented service visits accurately.
- Communicated with clients to understand and address drainage concerns, ensuring customer satisfaction.
- Trained new technicians on safety procedures and industry best practices.
Bakery Team Lead
Mary's Donuts
Lakeside
05.2018 - 06.2020
- Supervised daily bakery operations, ensuring adherence to high product quality standards and consistency.
- Trained team members on baking techniques and reinforced safety protocols to promote a safe working environment.
- Implemented new recipes and refined processes to enhance customer satisfaction.
- Monitored equipment performance and performed routine maintenance checks to prevent disruptions in production.
- Ensured compliance with health code requirements throughout production processes.
- Created specialty desserts and decorated cakes, pastries, breads, tarts, and pies.
- Assisted in preparing large orders for special events and holidays.
- Displayed freshly baked items attractively on counters to enhance customer appeal. such as cupcakes, cookies, and cinnamon rolls to attract customers.
Line Cook
Oaks Grill -SDCE
Ramona
02.2015 - 04.2018
- Managed multiple orders simultaneously during peak service periods to meet customer demand.
- Prepared ingredients according to menu specifications and chef instructions.
- Coordinated with team members to expedite meal delivery and enhance guest satisfaction.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Maintained a hygienic kitchen through regular cleaning and sanitization practices.
- Arranged and plated dishes according to restaurant presentation standards, ensuring visual appeal prior to service.
- Monitored product freshness and rotation dates to uphold quality assurance standards.
- Sanitized workstation at shift end to minimize food-borne illness risks.
- Carved ham, turkey, and roast beef at carving station for sandwiches and buffet service.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA06-2014
Skills
- Drain cleaning
- Hydro-jetting operation
- Sewer cleaning
- Blockage removal
- Sewer maintenance
- Sewer inspection
- Plumbing inspection
- Preventive maintenance
- Equipment operation
- Pipe assembly
- Problem solving
- Detail orientation
- Team collaboration
- Customer service enhancement
- Client communication
- Safety procedures
- Communication skills
Languages
English
Timeline
Lead Drain Techncian
Affordable Drain and Pipline
06.2020 - 04.2026
Bakery Team Lead
Mary's Donuts
05.2018 - 06.2020
Line Cook
Oaks Grill -SDCE
02.2015 - 04.2018
High School Diploma -
Granite Hills High School