Kenneth Dompe
Grande Prairie,AB
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Field Sales Representative
TTI
08.2021 - Current
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Improved product visibility through strategic placement of promotional materials and in-store displays.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Service Manager
Petsmart
03.2015 - 04.2020
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Sales Associate
EastLink Communications
02.2014 - 02.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Business Administration
Northwestern Polytechnic
Grande Prairie, AB06.2017
Skills
- Outside Sales
- Business relationships
- Product Training
- Inside sales
- Problem-solving abilities
- Decision-Making
- Relationship Building
- Multitasking
- Analytical Thinking
- Adaptability and Flexibility
- Interpersonal Skills
- Excellent Communication
Accomplishments
- Supervised team of 18 staff members.
- Eastlinks Chairman's Choice Award (2014)
- 2022 Q4 Store Communications Award
Languages
English
Native or Bilingual
Timeline
Field Sales Representative
TTI
08.2021 - Current
Customer Service Manager
Petsmart
03.2015 - 04.2020
Sales Associate
EastLink Communications
02.2014 - 02.2015
No Degree - Business Administration
Northwestern Polytechnic
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