Kenneth Coris
Kelowna,BC
Summary
Seasoned Service Manager bringing nine years of service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Warehouse and Service Manager
Scandesigns Furniture LTD
07.2014 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met/communicated with customers to discuss service needs and offer available solutions.
- Responsible for up to 3 million dollars annually worth of product delivered to customers.
- Maintaining accurate inventory from day of receiving to day of delivery.
- Analyzed service reports to identify areas of improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Mount Boucherie Secondary
West Kelowna, BC06.2007
Skills
- Time Management
- Staff Management
- Employee Supervision
- Task Delegation
- Verbal and Written Communication
- Service Scheduling
- Quality Control
- Preventive Maintenance
- Risk Management
- Physically fit, lift 80lbs easily
- Keen listening and an empathetic ear
Additional Information
Completed the Mount Royal University XFNS 10001 - Introduction to Funeral Service course with 100% marks to familiarize myself with the industry basics from flower arrangements, different cultural funeral processions/needs, basics of embalming (tools, chemicals, process) prior to seeking employment, as I intend to pursue the 2 year certification through the Canadian College of Funeral Service to hold both the Funeral Director and Embalmer certification.
Timeline
Warehouse and Service Manager
Scandesigns Furniture LTD
07.2014 - Current
High School Diploma -
Mount Boucherie Secondary
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