Summary
Overview
Work History
Education
Skills
Objective
Languages
Additional Information
Timeline
Generic

Kenneth Brown

Daly City

Summary

Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Overview

14
14
years of professional experience

Work History

Security Guard

UCSF Police Department
09.2020 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Monitored employee activities, confirming compliance with security regulations.
  • Permitted entry with escort for approved persons into secure locations.

Restaurant Server

Inshou Japanese Cuisine
08.2014 - 03.2020
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Barista Shift Supervisor

Ocha Tea Cafe
10.2013 - 08.2016
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Baggage Handler

AirServ SFO
09.2010 - 07.2011
  • Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
  • Observed safety and privacy procedures in handling passengers' property.
  • Assisted customers with luggage issues such as locating baggage claim and transfer flights while maintaining calm and personable demeanor.

Education

High School Diploma -

El Camino High School
South San Francisco, CA
06.2009

Skills

  • Problem-Solving
  • Information Security
  • Collaborative Team Player
  • Exceptional communication
  • Customer Service
  • Organizational Skills
  • Technical Troubleshooting
  • Interpersonal Skills

Objective

Motivated and results-driven professional with a solid foundation in the Security Industry, seeking to transition into a Security Supervisor position. Experienced security professional with 4+ years of expertise in security protocols, front desk operations, and troubleshooting security software. Adept at handling all aspects of front desk duties while ensuring a secure environment. Skilled in assessing and responding to security threats, as well as quickly adapting to new responsibilities and technologies. Known for the ability to learn rapidly, stay calm under pressure, and effectively train and guide teams. Eager to transition into a Security Supervisor role where I can apply my knowledge and leadership to enhance security operations and ensure a safe, efficient workplace.

Languages

Tagalog
Native or Bilingual

Additional Information

Referrals

  • Ed Shelton - Security Supervisor: edwin.shelton@ucsf.edu
  • Christopher Mastache - Security Manager : christopher.mastache@ucsf.edu
  • Adrienne Moore - Lieutenant of UCPD : adrienne.moore@ucsf.edu

Timeline

Security Guard

UCSF Police Department
09.2020 - Current

Restaurant Server

Inshou Japanese Cuisine
08.2014 - 03.2020

Barista Shift Supervisor

Ocha Tea Cafe
10.2013 - 08.2016

Baggage Handler

AirServ SFO
09.2010 - 07.2011

High School Diploma -

El Camino High School
Kenneth Brown