Kenneth Bitanga

Safety and Security

• Follow company and department security policies and procedures to ensure clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow policies and procedures for safe operation and storage of foods, equipment, and machines.
• Use propr equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary to avoid injury.
• Complete appropriate safety training and certifications to perform work tasks.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow specific procedures for handling emergency situations (e.g. evacuations, medical emergencies, natural disasters).

Policies and Procedures

• Follow company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure uniform, name tags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect privacy and security of guests and co-workers.
• Perform reasonable job duties as requested by Supervisors.

Guest Relations

• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.

Working with Others

• Support all co-workers and treat them with dignity and respect.

• Handled escalated customer concerns and emergencies in absence of manager or supervisor.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Completed opening and closing duties to facilitate business operations.
• Managed team member's break time to ensure staff coverage at peak hours.

• Measured, mixed, and prepared raw materials according to company specifications and recipes.
• Maintained proper temperature, cleanliness and sanitation logs.
• Operated and maintained commercial-grade bakery equipment, including ovens and mixers to bake cakes and pastries.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining clean, organized workspace.

• Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Kept customer and food preparation areas clean and well-organized.
• Operated grills, deep fryers and griddles safely and according to company standards to avoid any accidents or injury.

• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Maintained cleanliness of store premises, resulting in inviting shopping environment for customers.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Helped maintain positive store image by keeping entrance ways clean, clear, and welcoming for customers.
• Escorted customers to desired merchandise location.
• Delivered exceptional customer service by greeting customers and answering inquiries.

• Collected payments and provided accurate changes.
• Processed sales transactions to prevent long customer wait times.
• Prepared quality products while maintaining portion control and presentation within service goal times.
• Drove team success by quickly completing assigned tasks.
• Organized and restocked supplies to support operations and team productivity.

• Processed sales transactions efficiently to prevent long customer wait times.
• Assisted customers find specific products, answered questions and offered product advice.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Promoted company's rewards program to customers and assisted with signing-up.

• Enforced discipline and policies to protect safety of recreational activities of camp participants.
• Coordinated and lead group activities for campers and counselors.
• Helped campers build confidence and self-esteem through consistent guidance and mentoring.