Kenneth Beattie
Comox,British Columbia
Summary
I have worked in the customer service industry for over 30 years. I know the Comox valley extremely well having serviced equipment up and down the island. I would like a temporary position to keep me busy.
Overview
32
32
years of professional experience
Work History
Technician
Nextgen Automation
10.2020 - 10.2021
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Completed job reports and logs immediately following service calls.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested components and systems to evaluate performance and identify concerns.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Delivery Driver
CCL
06.2020 - 09.2020
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Technician
Innov8
02.2015 - 03.2020
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
Technician
Canon
01.1990 - 01.2015
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Completed job reports and logs immediately following service calls.
- Organized work to meet demanding production goals.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested components and systems to evaluate performance and identify concerns.
- Addressed routine equipment maintenance according to established schedule.
- Tracked and recorded parts and labor costs related to each service call.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Applied critical thinking and research to address complex issues.
Education
High School Diploma -
Henry Street High School
Whitby, ON06.1978
Skills
- Customer Service
- Component Replacement
- Equipment Maintenance
- OSHA Compliance
Languages
English
Full Professional
Timeline
Technician
Nextgen Automation
10.2020 - 10.2021
Delivery Driver
CCL
06.2020 - 09.2020
Technician
Innov8
02.2015 - 03.2020
Technician
Canon
01.1990 - 01.2015
High School Diploma -
Henry Street High School
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