Kenneth Arpilleda
San Jose
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Delta Air Lines
04.2022 - 01.2025
- Oversee and coordinate operational performance including on-time departures, safety, security and customer service
- Monitor at-risk behaviors through safety observations and providing coaching, training and corrective action if needed
- Provide leadership and guidance to front-line teams and operations
- Developed and manage a small team handling baggage reports, one of our main performance indicators
Real Time Staff Manager
Delta Air Lines
12.2021 - 04.2022
- Ensure proper staffing for SFO flight schedule
- Dispatched a team of 12 Aircraft Load Agents and 30 Ramp Agents
- Created projects to increase efficient dispatch of personnel
Aircraft Load Agent
Delta Air Lines
08.2021 - 12.2021
- Loaded and unloaded all cargo, including baggage and freight, and assisted crew and travelers with bags
- Used handheld scanners to track and maneuver freight through the distribution network
Ramp Agent
Delta Air Lines
10.2017 - 08.2021
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safely and efficiently
- Safely operated several types of equipment such as belt loaders, push back tractors and tugs
Education
High School Diploma -
Westmoor High School
06.2017
Skills
- Operational performance oversight
- Safety monitoring
- Coaching and training
- Leadership and guidance
- Team management
- Staffing
- Dispatching
- Project creation for efficiency
- Cargo handling
- Equipment operation
- Customer service
- Strategic thinking
- Written and Verbal communication
- Conflict management
- Problem resolution
- MS Office proficiency
Delta Air Lines Chairman's Club Nominee
The Delta Chairman’s Club program has been the most prestigious corporate recognition program at Delta Air Lines. Chairman’s Club is unique in that our members are nominated and selected by their peers and validated by Delta’s most senior leaders.
Languages
English
Native or Bilingual
Tagalog
Full Professional
Timeline
Operations Manager
Delta Air Lines
04.2022 - 01.2025
Real Time Staff Manager
Delta Air Lines
12.2021 - 04.2022
Aircraft Load Agent
Delta Air Lines
08.2021 - 12.2021
Ramp Agent
Delta Air Lines
10.2017 - 08.2021
High School Diploma -
Westmoor High School
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