Kenneth Agnes
Sales Consultant
Ottawa,ON
Summary
Strategic retail and sales professional with over 13 years of experience enhancing customer engagement and achieving sales targets in dynamic environments. Expertise in coaching teams, delivering product education, and crafting personalized customer experiences that foster loyalty and drive revenue growth. Committed to leveraging sales strategies and leadership to achieve territory success and support long-term business development.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Bell (BCE Inc.)
Ottawa, Ontario
09.2022 - Current
- Delivered exceptional in-store customer experience to multiple clients, enhancing overall client satisfaction.
- Built personal connections through conversation to create upselling opportunities.
- Maintained speed and accuracy in handling customer transactions, ensuring efficient service.
Sales Manager
Virgin Plus (BCE Inc.)
Ottawa, Ontario
01.2019 - 08.2022
- Executed strategies that drove store growth from c-volume to b-volume, enhancing overall performance.
- Coached team members to enhance product knowledge, resulting in increased customer engagement.
- Identified customer needs to deliver personalized experiences and recommend tailored solutions, improving customer satisfaction.
Sales Representative
Virgin Plus
Ottawa, Ontario
10.2013 - 01.2019
- Educated customers on VirginPlus products, improving product knowledge and raising customer satisfaction.
- Delivered engaging product demonstrations, increasing customer confidence in product features.
- Translated Apple and Google ecosystems into practical use cases, helping users maximize their experience.
Education
Associate of Science - Mobile Application Design And Development
Algonquin College
Ottawa05-2023
Bachelor of Science - Information Technology
Carleton University
Ottawa05-2013
Skills
- Sales strategy
- Customer relationship management
- Product education
- Tech product knowledge
- Time management
- Team coaching
- Communication and storytelling
Languages
English
Professional
French
Limited
Timeline
Sales Consultant
Bell (BCE Inc.)
09.2022 - Current
Sales Manager
Virgin Plus (BCE Inc.)
01.2019 - 08.2022
Sales Representative
Virgin Plus
10.2013 - 01.2019
Associate of Science - Mobile Application Design And Development
Algonquin College
Bachelor of Science - Information Technology
Carleton University