Kennedy Spratt
Amaranth,Ontario
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Galaxy Cineplex
Orangeville, Ontario
11.2021 - Current
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Hostess
St. Louis
Orangeville, Ontario
09.2017 - 08.2020
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted guests upon arrival, escorted them to their tables, and provided menus.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Provided excellent customer service by addressing customer needs promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Accurately recorded customer information into reservation system.
- Assisted in preparing the restaurant for opening and closing shifts.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Communicated with servers about new tables and customer comments.
- Completed closing duties by emptying trash, and polishing silverware.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma -
Orangeville District Secondary School
Orangeville, ON06-2022
Skills
- Employee engagement
- Verbal and written communication
- Customer service and satisfaction
- Problem-solving
- Policy Compliance
- Multitasking and organization
- Adaptability and flexibility
Certification
- First aid and CPR certified
- Smart serve certified
References
References available upon request.
Timeline
Assistant Manager
Galaxy Cineplex
11.2021 - Current
Hostess
St. Louis
09.2017 - 08.2020
High School Diploma -
Orangeville District Secondary School
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