Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kennedy Spratt

Amaranth,Ontario

Summary

Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Galaxy Cineplex
Orangeville, Ontario
11.2021 - Current
  • Resolved conflicts between team members in an effective manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.
  • Reviewed completed work to verify consistency, quality, and performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Hostess

St. Louis
Orangeville, Ontario
09.2017 - 08.2020
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Assisted servers in bussing tables when needed during busy periods.
  • Greeted guests upon arrival, escorted them to their tables, and provided menus.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Provided excellent customer service by addressing customer needs promptly.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Accurately recorded customer information into reservation system.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
  • Communicated with servers about new tables and customer comments.
  • Completed closing duties by emptying trash, and polishing silverware.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Built positive relationships with other front-of-house and kitchen staff.

Education

High School Diploma -

Orangeville District Secondary School
Orangeville, ON
06-2022

Skills

  • Employee engagement
  • Verbal and written communication
  • Customer service and satisfaction
  • Problem-solving
  • Policy Compliance
  • Multitasking and organization
  • Adaptability and flexibility

Certification

  • First aid and CPR certified
  • Smart serve certified

References

References available upon request.

Timeline

Assistant Manager

Galaxy Cineplex
11.2021 - Current

Hostess

St. Louis
09.2017 - 08.2020

High School Diploma -

Orangeville District Secondary School
Kennedy Spratt