Kennedy Smales
Kelowna,BC
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Service Coordinator
August Mazda Group
09.2023 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Collected, arranged, and input information into database system.
Restaurant Shift Manager
Central Kitchen
09.2022 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Manager/Server
JOEY Restaurant Group
04.2018 - 09.2022
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
Skills
- Cash Handling
- Role Modeling
- Staff Development
- Staff Training
- Issue Resolution
- Client Service
- Account Management
Timeline
Service Coordinator
August Mazda Group
09.2023 - Current
Restaurant Shift Manager
Central Kitchen
09.2022 - 09.2023
Manager/Server
JOEY Restaurant Group
04.2018 - 09.2022
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