Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kennedy Pereira

Mississauga,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Receptionist

Fátima Hotel
07.2014 - 12.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Contact Manager

ManpowerGroup
02.2020 - 12.2023


  • I have been serving clients from different segments, offering support, guidance and solutions to their demands and needs
  • Analyzed trends and performance data and achieved superior customer satisfaction ratings across team.
  • Enhanced customer relationships by implementing effective contact management strategies.
  • Trained team members in utilizing contact management tools, improving overall productivity.
  • Promoted a positive company image through exceptional customer service and timely resolution of issues.

Account Assistant

Vieira & Associates Insurance Brokers LTD.
12.2023 - Current
  • Was responsible for uploading new businesses and endorsements through broker portals.
  • Was responsible for reviewing renewals, making and mailing customers renewal letters.
  • Dealing with insurance companies billing statements, and commission disclosure for new business.
  • Inquiring for ownership request through client emails.
  • Uploading client received information to data servers.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information from the front desk
  • Provided administrative support to staff members by handling correspondence and filing documents

Education

Account Assistant Professional Training

Vieira & Associates Insurance Brokers LTD.

Professional training course in Customer service -

Manpower group - Lisboa
03.2023

High school diploma or GED -

São José de Cluny - Luanda
10.2014

Skills

  • Telemarketing
  • Time Management
  • Quality Assurance
  • Performance Management
  • Computer skills
  • Communication skills
  • Attention to Detail
  • Strong Organization
  • Customer Service
  • Adaptability
  • Microsoft Office
  • Interpersonal Skills
  • Conflict Resolution
  • Excellent Communication

Accomplishments

  • Achieved a top employee position by implementing selling strategies with accuracy and efficiency.

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Account Assistant

Vieira & Associates Insurance Brokers LTD.
12.2023 - Current

Contact Manager

ManpowerGroup
02.2020 - 12.2023

Receptionist

Fátima Hotel
07.2014 - 12.2020

Account Assistant Professional Training

Vieira & Associates Insurance Brokers LTD.

Professional training course in Customer service -

Manpower group - Lisboa

High school diploma or GED -

São José de Cluny - Luanda

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Kennedy Pereira