Kennedy Mellon
Irvine
Summary
Dynamic Customer Service Representative with a proven track record at HEB Grocery Store, excelling in complaint resolution and enhancing customer satisfaction. Leveraging strong product knowledge and active listening skills, I effectively processed transactions and maintained inventory accuracy, contributing to a seamless shopping experience and fostering customer loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative and Checker
HEB Grocery Store
11.2023 - 08.2025
- Assisted customers in product selection and information inquiries to enhance shopping experience.
- Resolved customer complaints promptly, ensuring high satisfaction levels and loyalty retention.
- Processed transactions efficiently using point-of-sale systems to minimize wait times.
- Maintained knowledge of store promotions and policies to provide accurate information to customers.
- Monitored inventory levels, notifying management of stock shortages or discrepancies for timely resolution.
- Collaborated with team members to restock shelves and maintain organized merchandise displays.
Education
Associate of Arts - Business
Orange Coast College
Costa Mesa, CA08.2026
Skills
- Customer service
- Product knowledge
- Active listening
- Critical thinking
- Complaint handling
Timeline
Customer Service Representative and Checker
HEB Grocery Store
11.2023 - 08.2025
Associate of Arts - Business
Orange Coast College