Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kennedy Mammel

Vancouver,BC

Summary

Enthusiastic, hard working and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Tap And Barrel
04.2022 - 08.2023
  • Maintained excellent customer service and satisfaction
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with all customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.

Residential Cleaner

Honest Cleaners
01.2020 - 04.2022
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Organized and used industrial cleaning products following strict safety procedures.

Patrol/Operator

BC Parks/Sea, Sky Provincial Parks
05.2020 - 10.2021
  • Patrol campgrounds, lake and beaches.
  • Write tickets regarding illegal parking, drinking.
  • Performed inspections and routine maintenance on equipment.
  • Worked outside in all weather conditions.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.

Receptionist

Pangea Pod Hotel
11.2019 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.

Barista

Starbucks Canada, Barista
04.2018 - 03.2019
  • Opening and closing the shop and understanding all requirements.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

No Degree - General Studies-Upgrading Education

Capilano University
North Vancouver, BC
06.2023

High School Diploma -

GW Graham Middle Secondary School
Chilliwack, BC
06.2019

Skills

  • Menu Memorization
  • Order Accuracy
  • Complex Problem-Solving
  • Guest Satisfaction
  • Warm and Friendly
  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Wine and Liquor Service
  • High-Volume Dining

Certification

Serving it Right June 2020- July 2025 (1537328)

Timeline

Server

Tap And Barrel
04.2022 - 08.2023

Patrol/Operator

BC Parks/Sea, Sky Provincial Parks
05.2020 - 10.2021

Residential Cleaner

Honest Cleaners
01.2020 - 04.2022

Receptionist

Pangea Pod Hotel
11.2019 - 03.2020

Barista

Starbucks Canada, Barista
04.2018 - 03.2019

No Degree - General Studies-Upgrading Education

Capilano University

High School Diploma -

GW Graham Middle Secondary School

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Kennedy Mammel