Kennedy Higgins

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Boosted team moral by encouraging staff to try new positions and gave recognition for individual achievements among staff members regularly.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Promoted a positive work environment through open communication and constructive feedback.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Trained and mentored new employees to maximize team performance.

• Improved customer satisfaction by providing efficient and friendly service during peak hours.
• Enhanced team productivity by maintaining a clean and organized work environment.
• Prepared high-quality food items following established recipes and safety guidelines for consistent results.
• Expedited orders with accuracy, resulting in reduced wait times for customers.
• Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, sanitizing food prep areas and wiping down surfaces.
• Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.

Worked with classmates to clean up our community by picking up garbage off the streets.

Contributed in a local door to door food drive for charity.

Participated in "hunger 24" to support/sympathize and raise awareness for those who do not have access to food everyday.

Lead training sessions, drills and games for the children.

Taught the children proper skills and techniques to master the game.

Boosted teamwork by encouraging all children to support one another with kind words.

Retained a close relationship with the parents to build trust within the team.

• Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
• Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.