KENNEDY CROFT
Orilli,ON
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Queen Street Warehouse
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Paddington’s Pump
01.2022 - 10.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Boston Pizza Restaurant
05.2019 - 01.2022
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Graduate Certificate - Fashion Business
Humber College
Toronto, ON03.2019
Diploma -
Orillia Secondary School
01.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cleanliness standards
- Safe food handling
- Cash handling
- Guest engagement
- High volume dining
- Team collaboration
- Sales techniques
- Menu memorization
- Order accuracy
Certification
Kadeem Legall | Former Manager | (647) 687-7763
Myriah Jordan | Former Manager | (905) 621-9468
Keith Ocampo | Former Manager | (289) 988-6177
Timeline
Server
Queen Street Warehouse
07.2023 - Current
Server
Paddington’s Pump
01.2022 - 10.2023
Server
Boston Pizza Restaurant
05.2019 - 01.2022
Diploma -
Orillia Secondary School
Graduate Certificate - Fashion Business
Humber College
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