Kennedy Baffoe

I can handle any task, how calm a client is, and grant them their wishes as far as is accepted by the company rules and regulations. I am also a multilinguist speaking Italian, English, French, and Ghanaian languages.

Strong interpersonal skills for interaction and showing concern for their requests whilst taking ownership in resolving issues and concerns. Fluency in English, Italian, French, and Ghanaian language(Twi). Ability to work under pressure to meet work targets and critical deadlines. Fair knowledge of Microsoft Office (Word, PowerPoint, Excel).

A dedicated and vigilant individual seeking the position of Pre-Board Screening Officer at GardaWorld, aiming to leverage customer service skills and commitment to safety to contribute to the security and efficiency of Toronto Pearson International Airport and Billy Bishop Toronto City Airport. Security-focused and diligent Guard skilled at protecting personnel and premises. Respond and act appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive, and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using a keen eye for detail. Safety-conscious security team member with excellent communication skills and an eye for detail. Physically dexterous monitoring premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

• Standard First Aid & CPR/AED level C
• Basic Life Support (HCP)
• Suicide Prevention (TASC)
• Workplace Hazardous Materials Information System (WHMIS)
• Security Guard license 2019 to date
• TCPS2 Core Certificate

kennedy.baffoe@gmail.com

647-677-8952

• Customer Service Representative, [Your Previous Company], Toronto, ON, [Month, Year] - [Month, Year], Assisted customers with inquiries, providing information and resolving issues promptly and efficiently., Maintained a calm and professional demeanor in high-pressure situations., Demonstrated excellent attention to detail in processing transactions and handling customer requests., Collaborated with team members to improve service quality and operational efficiency.
• Security Assistant (Volunteer), [Volunteer Organization], Toronto, ON, [Month, Year] - [Month, Year], Supported security operations at large events, ensuring safety protocols were followed., Assisted in monitoring entry points and conducting bag checks., Communicated effectively with attendees and security personnel to maintain a secure environment., Responded to incidents promptly and reported any violations or suspicious activities.

• First Aid and CPR Certified
• Customer Service Excellence Certification

Kennedy Baffoe, kennedy.baffoe@gmail.com, 647-677-8952, 26/05/2024, GardaWorld, Toronto, ON, Pre-Board Screening Officer, I am writing to express my interest in the Pre-Board Screening Officer position at GardaWorld, as advertised. With a strong commitment to ensuring public safety and security, along with a background in customer service and attention to detail, I am excited about the opportunity to contribute to the safety and efficiency of Toronto Pearson International Airport and Billy Bishop Toronto City Airport. My qualifications align well with the requirements outlined in your job description. As a Canadian citizen and resident of Toronto, I am fully eligible to obtain RAIC security clearance and meet the other eligibility criteria. I have a high school diploma and a clean criminal record, ensuring my readiness for this vital role in national security. My experience in customer service has equipped me with excellent communication skills and the ability to remain calm and professional in high-pressure situations. I understand the importance of thoroughness and vigilance in a security role and am confident in my ability to screen the traveling public and their belongings effectively, control access to restricted areas, and respond promptly to alarms and any incidents that arise. GardaWorld’s reputation as a leader in the security industry and its commitment to employee growth and development is highly appealing to me. I am particularly drawn to the opportunity for career advancement and the comprehensive training programs provided. I am eager to bring my skills, dedication, and enthusiasm to your team and contribute to making the world a safer place. Thank you for considering my application. I look forward to the possibility of discussing how my background, skills, and certifications can be beneficial to GardaWorld and the traveling public at Toronto Pearson International Airport and Billy Bishop Toronto City Airport. Please feel free to contact me at 647-677-8952 or kennedy.baffoe@gmail.com to schedule an interview. Sincerely, Kennedy Baffoe.