Kennedi Gullison
Oak Bay,NB
Summary
Energetically propelled customer satisfaction at Tim Hortons Cafe & Bake Shop by mastering problem-solving and active listening, leading to efficient resolution of inquiries. Leveraged strong communication skills in the Boys and Girls Program, enhancing team collaboration and project success. Expert in customer service and product sales, consistently driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Customer service worker Tim Hortons Restaurant
Tim Hortons Cafe & Bake Shop
2023.05 - 2023.09
- Developed rapport with clients through active listening, empathetic communication, and personalized solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Leaders in Training Program July 2021
Boys and Girls Program
2021.07 - 2021.08
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Facilitated successful completion of projects from concept to launch.
Education
No Degree - Currently in Grade 12
St Stephen High School
St. Stephen, NB06.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Product Sales
Languages
English
Elementary
Member of Cheer Team
I have been a member of the Spartan Elite Cheer Team for the past two years and feel I am a team player.My team mates can depend on me,and from this experience of being a part of a team I have learned to work as a team player and have become a dependable person. When other depend on you it is important to be accountable to them and to myself.
Timeline
Customer service worker Tim Hortons Restaurant
Tim Hortons Cafe & Bake Shop
2023.05 - 2023.09
Leaders in Training Program July 2021
Boys and Girls Program
2021.07 - 2021.08
No Degree - Currently in Grade 12
St Stephen High School
Similar Profiles
Caelan KibbeyCaelan Kibbey
Team Supervisor at Tim Hortons Cafe & Bake ShopTeam Supervisor at Tim Hortons Cafe & Bake Shop
ZIKRIYA SHAIKHZIKRIYA SHAIKH
Assistant Store Manager at Tim Hortons Cafe & Bake ShopAssistant Store Manager at Tim Hortons Cafe & Bake Shop
Kimberly CottonKimberly Cotton
Shift Leader at Tim Hortons Cafe & Bake ShopShift Leader at Tim Hortons Cafe & Bake Shop