Kenley Harper
San Clemente
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly efficient with strong planning, problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Design Advisor
Serena & Lily
Newport Beach, CA
06.2023 - Current
- Acts as a brand steward in all interactions with Clients, Designers, Vendors and Co-Workers.
- Creates a warm, welcoming, inspiring and on brand client experience.
- Provides relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to the brands sales goals.
- Drives customer retention and loyalty through order and quote follow up.
- Assists in receipt of shipments, transfers, as well as merchandising. Ensuring the selling floor is adequately presented and stocked to brand standard.
Junior Designer
Haus Of Design
Costa Mesa, CA
05.2022 - 11.2022
- Developed space planning concepts, color palette selections and textile presentations for clients.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
Design Assistant
Rove Design
Newport Beach, CA
05.2021 - 05.2022
- Developed AutoCAD drawings from hand sketches, verbal instructions and site visits.
- Managed clients and vendor accounts by creating invoices and purchase orders and organizing payments and deposits using Studio Designer.
- Conducted market research to understand trends and customer preferences.
Service Experience Representative
Nordstrom
11.2020 - 05.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Assisted customers with returns, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Optimized customer support by establishing collaborative service environment.
Property Manager
The Irvine Company
07.2019 - 11.2020
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Store Manager
LF Stores
01.2016 - 06.2019
- Managed day-to-day business operations and made strategic decisions.
- Cultivated lasting relationships with clients through one-on-one interactions in the store environment.
- Remained the top sales person for 3 consecutive years while also managing a staff of 8+.
- Managed all marketing and social media strategies for our store’s location.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Sales Associate / Topshop Specialist
Nordstrom
Irvine, CA
03.2014 - 12.2015
- Prepared interesting and innovative visual displays to grab customer interest and promote sales for the TopShop department
- Worked with Nordstrom managers and Topshop merchandisers to optimize the sales floor.
- Up-sold and cross-sold brand effectively, driving sales and increasing revenue.
Timeline
Design Advisor
Serena & Lily
06.2023 - Current
Junior Designer
Haus Of Design
05.2022 - 11.2022
Design Assistant
Rove Design
05.2021 - 05.2022
Service Experience Representative
Nordstrom
11.2020 - 05.2021
Property Manager
The Irvine Company
07.2019 - 11.2020
Store Manager
LF Stores
01.2016 - 06.2019
Sales Associate / Topshop Specialist
Nordstrom
03.2014 - 12.2015