Summary
Overview
Work History
Timeline
Generic

Kenley Harper

San Clemente

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly efficient with strong planning, problem-solving and communication skills.

Overview

10
10
years of professional experience

Work History

Design Advisor

Serena & Lily
06.2023 - Current
  • Acts as a brand steward in all interactions with Clients, Designers, Vendors and Co-Workers.
  • Creates a warm, welcoming, inspiring and on brand client experience.
  • Provides relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to the brands sales goals.
  • Drives customer retention and loyalty through order and quote follow up.
  • Assists in receipt of shipments, transfers, as well as merchandising. Ensuring the selling floor is adequately presented and stocked to brand standard.

Junior Designer

Haus Of Design
05.2022 - 11.2022
  • Developed space planning concepts, color palette selections and textile presentations for clients.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.

Design Assistant

Rove Design
05.2021 - 05.2022
  • Developed AutoCAD drawings from hand sketches, verbal instructions and site visits.
  • Managed clients and vendor accounts by creating invoices and purchase orders and organizing payments and deposits using Studio Designer.
  • Conducted market research to understand trends and customer preferences.

Service Experience Representative

Nordstrom
11.2020 - 05.2021
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Assisted customers with returns, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Optimized customer support by establishing collaborative service environment.

Property Manager

The Irvine Company
07.2019 - 11.2020
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Store Manager

LF Stores
01.2016 - 06.2019
  • Managed day-to-day business operations and made strategic decisions.
  • Cultivated lasting relationships with clients through one-on-one interactions in the store environment.
  • Remained the top sales person for 3 consecutive years while also managing a staff of 8+.
  • Managed all marketing and social media strategies for our store’s location.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.

Sales Associate / Topshop Specialist

Nordstrom
03.2014 - 12.2015
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales for the TopShop department
  • Worked with Nordstrom managers and Topshop merchandisers to optimize the sales floor.
  • Up-sold and cross-sold brand effectively, driving sales and increasing revenue.

Timeline

Design Advisor

Serena & Lily
06.2023 - Current

Junior Designer

Haus Of Design
05.2022 - 11.2022

Design Assistant

Rove Design
05.2021 - 05.2022

Service Experience Representative

Nordstrom
11.2020 - 05.2021

Property Manager

The Irvine Company
07.2019 - 11.2020

Store Manager

LF Stores
01.2016 - 06.2019

Sales Associate / Topshop Specialist

Nordstrom
03.2014 - 12.2015

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Kenley Harper