Kenisha Thompson Miller
Scarborough,Canada
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
Work History
Cargo Agent (FULL-TIME)
ACI-Air Cargo Inc.
Mississauga, ON
06.2023 - Current
- Performed all airline notifications in the specified airline system.
- Provided FSU updates to the airlines and forwarders.
- Expedited the route movement of incoming and outgoing cargo and freight shipments.
- Conducted inventories and updated database to reflect accurate cargo information.
- Resolved customers' complaints promptly and professionally.
- Awarded through the Work Star quarterly program four times from 2023 to 2024.
Marketing Campaign Coordinator/Team Lead
Lions Dynasty Marketing
01.2023 - 04.2023
- Prepared and maintain necessary marketing materials for promotional events and marketing campaigns
- Developed pricing strategies based on perceived value, competition, and market conditions
- Encouraged team performance by training employees, conducting teach-backs, and using new sales and marketing techniques
- Established a repeat customer base by providing superior service and excellent data collection techniques
- Collected and maintained sales records required to track, review, and modify the performance of marketing initiatives
- Improved and Kept up-to-date knowledge of products, promotions, and special events
- Made team leader within two to three weeks of working with the company by hitting and maintaining my sales goal
Part-time crew member
McDonald`s Franchise
07.2022 - 11.2022
- Maintained superior customer service experience through greeting, taking orders, and processing payments
- Effectively and in a timely manner managed delivery and mobile ordering
- Ensuring sanitation is maintained to protect the safety of our guests to maximize branch performance
- Executed in–house marketing campaigns to target customers and the wider community
Marketing Executive
Apex Radiology
Kingston, Jamaica
03.2017 - 05.2022
- Company Overview: Kingston, Jamaica
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and elevated sales numbers
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance
- Established targets for social media platforms to reflect business objectives
- Planned and executed marketing campaigns to target groups, areas, and the wider community
- Kingston, Jamaica
Billing Officer
Kingston Public Hospital
Kingston, Jamaica
07.2010 - 03.2017
- Company Overview: Kingston, Jamaica
- Contacted clients with past-due accounts to formulate payment plans and discuss options
- Generated financial statements and reports detailing accounts receivable status
- Created an improved filing system to maintain secure client data
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction
- Kingston, Jamaica
Customer Service Representative
Kingston Public Hospital
Kingston, Jamaica
04.2008 - 07.2010
- Company Overview: Kingston, Jamaica
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Kingston, Jamaica
Assessment Officer
Kingston Public Hospital
Kingston, Jamaica
01.2006 - 04.2008
- Company Overview: Kingston, Jamaica
- Gathered, evaluated, and summarized account data in detailed financial reports
- Assessed data and information to verify the entry, calculation, and billing code accuracy
- Generated invoices upon receipt of billing information and tracked collection progress
- Effectively communicate with clients about payment needs and kept updated, detailed, and accurate billing information
- Kingston, Jamaica
Education
Postgraduate Certificate - Marketing Management Digital Media
Lambton College
Toronto, Ontario06.2023
Bachelor of Science - Marketing
University of the Commonwealth Caribbean
Kingston07.2018
Associate of Science - Business Administration
University of the Commonwealth Caribbean
Kingston07.2015
Skills
- Collaborative Team Player
- Problem-Solving Abilities
- Detail-Oriented Mindset
- Strong Organizational Abilities
- Outstanding Client Support
- Strong Relationship Building
- Customer Engagement Expertise
Accomplishments
- Awarded Certificate of Leadership- Marketing Brand Ambassador for Lions Dynasty Marketing
- Awarded Certificate and badges for shining star- ACI- Air Cargo Inc
References
References available upon request.
Timeline
Cargo Agent (FULL-TIME)
ACI-Air Cargo Inc.
06.2023 - Current
Marketing Campaign Coordinator/Team Lead
Lions Dynasty Marketing
01.2023 - 04.2023
Part-time crew member
McDonald`s Franchise
07.2022 - 11.2022
Marketing Executive
Apex Radiology
03.2017 - 05.2022
Billing Officer
Kingston Public Hospital
07.2010 - 03.2017
Customer Service Representative
Kingston Public Hospital
04.2008 - 07.2010
Assessment Officer
Kingston Public Hospital
01.2006 - 04.2008
Postgraduate Certificate - Marketing Management Digital Media
Lambton College
Bachelor of Science - Marketing
University of the Commonwealth Caribbean
Associate of Science - Business Administration
University of the Commonwealth Caribbean
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