KENISHA HAYNES
Summary
Results-driven call center professional with a solid background in customer service and effective communication. Proven ability to efficiently resolve issues and consistently maintain high levels of customer satisfaction. Strong emphasis on collaborating with team members, adapting to new situations, and achieving targets. Skilled in active listening, problem-solving, and multitasking to ensure optimal customer experiences. Known for reliability and flexibility in meeting evolving needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Station Operator
A.p.i. Alarm Inc
09.2023 - 05.2024
- Monitor fire, medical and security alarm systems using proprietary monitoring software and equipment
- Monitored security systems to identify potential threats or incidents, promptly reporting any issues to appropriate authorities.
- Handled inbound and outbound calls, providing exceptional customer service.
- Oversaw station activities to guarantee operational efficiency.
- Processed customer requests and complaints, delivering effective resolutions.
Head Cashier
What A Bagel
06.2020 - 09.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led cashiers and associates in providing thoughtful customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier
McDonald's
01.2019 - 05.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Associate of Applied Science - Medical Laboratory Science
Anderson College
03-2023
High School Diploma -
Monarch Collegiate Institution
07-2018
Skills
- Operational efficiency
- System troubleshooting
- Process control expertise
- Teamwork
- Multitasking
- Problem-solving abilities
- Customer service
- Decision-making
- Task prioritization
Languages
English
Native or Bilingual
Certification
- Microsoft Certified, Azure Fundamentals - Microsoft.
- Adobe Certified Expert (ACE) - Adobe.
- CPR Certification
- WHIMIS certification
- Food handling certification
- Smart serve
Timeline
Station Operator
A.p.i. Alarm Inc
09.2023 - 05.2024
Head Cashier
What A Bagel
06.2020 - 09.2021
Cashier
McDonald's
01.2019 - 05.2020
Associate of Applied Science - Medical Laboratory Science
Anderson College
High School Diploma -
Monarch Collegiate Institution
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