Kenish Yadav

• Assisted customers with inquiries, ensuring prompt resolution and high satisfaction levels.
• Processed orders and shipments using FedEx systems, maintaining accuracy in documentation.
• Collaborated with team members to improve service delivery and streamline operations.
• Educated customers on service offerings, enhancing their understanding of shipping options.

*Assist in answering customer queries via phone, email, or in-person.

*Support senior representatives in resolving complaints and providing solutions.

*Maintain accurate customer records and update databases.

*Guide customers through company services, products, and policies.

*Learn and apply customer service best practices under supervision.

*Handle basic administrative tasks such as filing, scheduling, and data entry.

*Collaborate with team members to improve service efficiency and customer satisfaction.