Summary
Overview
Work History
Education
Skills
Timeline
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Kenicia Reid

Kenicia Reid

Toronto,ON

Summary

Dynamic Operations Specialist with a proven track record at RBC, excelling in data analysis and stakeholder management. Spearheaded process improvements that enhanced operational efficiency and fostered cross-functional collaboration. Adept at change management and strategic problem-solving, driving significant performance enhancements while maintaining strong client relationships.

Overview

12
12
years of professional experience

Work History

Operations Specialist

RBC
03.2021 - Current
  • Perform data analysis and generate insights to optimize operational efficiency and improve incentive structures.
  • Ensure compliance with operational risk policies, and maintain governance standards.
  • Partner with cross-functional teams to drive process improvements and enhance performance metrics.
  • Fulfill complex loan advance requests for small business and commercial clients.
  • Reduced process lags and trained team members on best practices and protocols.
  • Completed various reports and analyzed each report to decide where improvements could be made.

Relationship Officer

RBC
08.2018 - 03.2021
  • Managed service partner relationships, ensuring alignment with business goals, and fostering collaboration for mortgage fulfillment.
  • Built positive and productive service partner connections to drive consistent service levels.
  • Provided insights to enhance performance and customer satisfaction initiatives.
  • Resolved client issues and complaints promptly, maintaining trust and loyalty.

Operations Officer

RBC
, ON
02.2018 - 08.2018
  • Assisted in change management initiatives related to mortgage processing and payout requests.
  • Coordinated with other departments, such as discharges and closing officers, in order to deliver better services.
  • Monitored and evaluated performance metrics to ensure operational objectives were met.
  • Processed statement reports daily for various mortgage products

Operations Support Representative

National Bank of Dominica Ltd
10.2012 - 12.2017
  • Led process optimization efforts to reduce errors and improve operational workflows
  • Managed performance tracking and data reporting to support strategic decision-making
  • Collaborated with senior management to implement incentive-driven performance enhancements

Education

Certificate - Big Data Analytics

York University
05.2024

Skills

  • Incentive Design and Governance
  • Data Analysis and Insights
  • Stakeholder Management and Communication
  • Change Management
  • Problem Solving and Strategic Thinking
  • Project and Performance Management
  • Cross-functional collaboration
  • Effective communication
  • Adaptability

Timeline

Operations Specialist

RBC
03.2021 - Current

Relationship Officer

RBC
08.2018 - 03.2021

Operations Officer

RBC
02.2018 - 08.2018

Operations Support Representative

National Bank of Dominica Ltd
10.2012 - 12.2017

Certificate - Big Data Analytics

York University

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Kenicia Reid